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StepChange: Debt advice reviews

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4.95
Based on 15,856 reviews, last reviewed 6th May 2026
36733% increase in 5 star reviews
in the past 90 days
700% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

Step change took all of the daily worry and stress o... Step change took all of the daily worry and stress out of my life. They were easy to talk to as they weren't judgemental. If you are having issues wit... Read more Reviewed on: 6th May 2026
Ian Myatt's avatar
Ian Myatt

Latest lowest rating:

1

Double redundancy Joined stepchange after being made redundant, then ha to rejoin after Covid because I was made redundant again. Always a great help - even when I app... Read more Reviewed on: 6th May 2026
Andrew's avatar
Andrew
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (15856)

Fantastic service with compassion/understanding

5
Stepchange personnel show understanding and compassion - anyone’s circumstances can change and they help you deal with the trauma, helping to minimise the shame you feel. Well done. Reviewed on: 8th July 2020
Blondie's avatar
Blondie

Caring , Punctual and outstanding in dealing with people.

5
Ste change continual help and assistance have really helped me during the most difficult times of my life and I believe they did so also to many others Reviewed on: 8th July 2020
Bakri Ali's avatar
Bakri Ali

Always have an ear to listen

4
Professionalism, dependable and always willing to help Reviewed on: 8th July 2020
coralyn neri's avatar
coralyn neri

Helpful, understanding and knowledgeable

5
During a low point in my life step change helped me to put things into perspective and enables me to manage my debts. My health had stopped me from working and the stress and worry was impacting me too. Initially went On line and then spoke to an adviser who really understood my situation. After putting the DMP in place I was able to see a way forward. Since then I have done a couple of reviews and remain on track and able to better manage my debts and stress. Thank you Reviewed on: 8th July 2020
Debbie Bishop's avatar
Debbie Bishop

Fantastic

5
Great service, fast and always kept in mind my requests of ways on contacting me!!! Reviewed on: 8th July 2020
Adriana's avatar
Adriana

Helped our Mental Health

5
Step Change helped us manage our debts which aren't huge debts, but still owing money is a worry to us, and we can now pay for the house costs we live in without worrying we will be homeless. I am with Money & Mental Health, Martin Lewis from television part of this, i have told them through research they do which I take part in regularly, how Step Change help us manage our debts for peace of mind, as I am a long term sufferer of poor mental health. Reviewed on: 8th July 2020
Bee's avatar
Bee

Highly likely

5
The work stepchange is doing is absolutely wonderful, helpful and gives peace of mind. Reviewed on: 8th July 2020
No's avatar
No

Professional and sympathetic

5
Stepchange helped me through a very difficult time in my life after I was widowed and left with huge debts. They sorted my finances out very swiftly and I get regular updates and advice . I can’t thank them enough and they got me out if a very dark place. I pay what I can afford and Stepchange review my situation regularly, Reviewed on: 8th July 2020
Helen ANDERSON 's avatar
Helen ANDERSON

StepChange helped us take step in right direction

5
Myself and husband were really struggling 6 years ago due to my husbands business collapsing we did not know what direction to go, thankfully StepChange was recommended to us, we spoke with fantastic staff who didn’t judge and tried to reassure us. We are now in control of our finances and paying off our debts Reviewed on: 8th July 2020
L allen 's avatar
L allen

Just brilliant, changed my life

5
They make something that is very stressful and make it so easy, I wish I knew about them sooner. I’d recommended to anyone. Reviewed on: 8th July 2020
John Dobson's avatar
John Dobson

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