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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18658 reviews)

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4.92

Based on 18,658 reviews, last reviewed 7th Jul 2026

189000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful staff. Very helpful staff. Very patient and they take the time to get positive results. Their advice and understanding is very fair and they’re non judgement... Read more Reviewed on: 7th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18658)

Life savers

This charity helped me to finally be able to sleep soundly. A true God Send for me. Thank you stepchange Reviewed on: 22nd July 2021

Very helpful

Clear and helpful staff quick and easy and full information Reviewed on: 22nd July 2021

Changed my life

I was stuck and in a lot debt, my mental health was suffering and I was struggling to look after my family. After discovering Step change, everything changed and I was on the road to putting everything right. The plan we put together has changed my life and put my back in control. I can’t speak highly enough about them Reviewed on: 22nd July 2021

Outstanding, Professional Service

Since getting into a bit of a financial state in 2018 step change have been faultless in getting me back on track. Outstanding customer service Reviewed on: 22nd July 2021

They were so helpful when I had finical struggle

Because of covid I was only getting so much wage which couldn't meet my bill had less coming in then going they help so much so I dont have to struggle Reviewed on: 22nd July 2021

In the nick of time

Just over a year ago i was overwhelmed by my debts and after some great advice from a friend I contacted Step Change. The team were extremely help and gave me brilliant advice on how to reduce my debt. I now have less worries and managing my debt plan. Thank you so much. Reviewed on: 22nd July 2021

I got my life back.

After working till I was 69 years old, I had to stop because of arthritis and a hip replacement. I had Credit Card debts that I couldn't afford as I only have my pension. I contacted Stepchange and they sorted everything with a Debt Management Plan. My creditors are also on board and I have my life back. I was ill worrying about my debts and Stepchange have been amazing. Reviewed on: 22nd July 2021

Brilliant

Very helpful and understanding . Absolutely brilliant customer service. Reviewed on: 22nd July 2021

Great company

Stephanie were very helpful when I needed help.They moved so much pressure from my shoulders. Very helpful Reviewed on: 22nd July 2021

Thankful

Saved be from a spiral of debt and depression Reviewed on: 22nd July 2021

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