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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18670 reviews)

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4.92

Based on 18,670 reviews, last reviewed 28th Jul 2026

75700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supportive team, Helpful controllable solutions After struggling financially because of an abusive relationship and becoming a solo parent to a very young child, StepChange Deb Advice have helped me... Read more Reviewed on: 28th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18670)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Stepchange saved me.

I was given healthy advice which changed my life, thank you stepchange Reviewed on: 22nd July 2021

Long term support

£56k debt…. Working with these people has helped us reduce over the last few years…Now £13k debt … Reviewed on: 22nd July 2021

Life savers

Going to Stepchange helped me get back my life back on track. They were very helpful and non judgemental. I don't think I could have done this without their help. Reviewed on: 22nd July 2021

Life Savers!

Step Change helped me out when my debt situation had me at my lowest point. Throughout the experience the staff have been exceptional & I can’t praise them highly enough! Reviewed on: 22nd July 2021

Excellent organisation

They are very helpful and have taken a lot of worries from my mind. Highly recommended Reviewed on: 22nd July 2021

I got my life back on track

I wasn’t where I wanted to be. I was rock bottom. Felt hopeless, lost my confidence and myself. StepChange provided me with the help and assistance to bring me back to begin to find myself again. I could not have done this alone. Thank you StepChange. Jacqueline Reviewed on: 22nd July 2021

Life changing

Best service and life changing help! Reviewed on: 22nd July 2021

Saved me!

Dont know where we would be if it wasnt fir stepchange helping us through hard times Reviewed on: 22nd July 2021

Excellent help and advice.

Very helpful and easy to talk to. Offer great help and advice. Nice to know someone was there for me when I didn't know what to do. Reviewed on: 22nd July 2021

Amazing service, friendly, helpful staff

The shame and anxiety of being in such bad debt, with no light at the end of the tunnel was changed in an instant after one phone call to Step Change. The person we spoke to was amazing and so helpful. Such an immense weight was lifted off our shoulders. We can't thank them enough. Reviewed on: 22nd July 2021

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