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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

Super happy

Helped out from 1st step and always been on hand ever since!! Well done! Reviewed on: 22nd July 2021

Amazing company

This company is just amazing they are always there to talk to. It was really easy easy setting up my plan and it’s been straight forward while Iv been on plan. Reviewed on: 22nd July 2021

Excellent service

I wish I had found stepchange much sooner it has been life changing since they helped me with my debt repayments I cannot thank them enough all the way through they have been supportive and understanding. Reviewed on: 22nd July 2021

Life Changing

Life Changing service. Take away the worry of debt. Reviewed on: 22nd July 2021

Great advisers

Great advice received, totally recommend this Reviewed on: 22nd July 2021

Friendly and very helpful

Friendly ,very helpful and understanding when we needed it the most ❤️ Reviewed on: 22nd July 2021

Supportive Clear Advice

I didn’t know where to turn when I was suffering financial problems. I tried so hard to keep on top of things but it just became unmanageable. StepChange helped me with clear and advice and no judgement and are always on hand when I need further advice. Reviewed on: 22nd July 2021

Great team

I would definitely recommend step change to anyone! Always helpful ! Reviewed on: 22nd July 2021

Piece of mind

Honest reliable advise from friendly approachable staff Assured me ever step of the way towards becoming debt free. Reviewed on: 22nd July 2021

Life changing

Stepchange helped me to deal with my creditors when I had reached such a low point, I had no idea how I could carry on. Now with their invaluable help, I have a debt management plan in place, and my life is back on track. So very many thanks to everyone at StepChange. Reviewed on: 22nd July 2021

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