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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18674 reviews)

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4.92

Based on 18,674 reviews, last reviewed 11th Aug 2026

3% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change hugely help me Step Change team help me hugely with my financial problem.A huge thank you to all of you . Reviewed on: 11th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18674)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Amazing company

This company is just amazing they are always there to talk to. It was really easy easy setting up my plan and it’s been straight forward while Iv been on plan. Reviewed on: 22nd July 2021

Excellent service

I wish I had found stepchange much sooner it has been life changing since they helped me with my debt repayments I cannot thank them enough all the way through they have been supportive and understanding. Reviewed on: 22nd July 2021

Life Changing

Life Changing service. Take away the worry of debt. Reviewed on: 22nd July 2021

Great advisers

Great advice received, totally recommend this Reviewed on: 22nd July 2021

Friendly and very helpful

Friendly ,very helpful and understanding when we needed it the most ❤️ Reviewed on: 22nd July 2021

Supportive Clear Advice

I didn’t know where to turn when I was suffering financial problems. I tried so hard to keep on top of things but it just became unmanageable. StepChange helped me with clear and advice and no judgement and are always on hand when I need further advice. Reviewed on: 22nd July 2021

Great team

I would definitely recommend step change to anyone! Always helpful ! Reviewed on: 22nd July 2021

Piece of mind

Honest reliable advise from friendly approachable staff Assured me ever step of the way towards becoming debt free. Reviewed on: 22nd July 2021

Life changing

Stepchange helped me to deal with my creditors when I had reached such a low point, I had no idea how I could carry on. Now with their invaluable help, I have a debt management plan in place, and my life is back on track. So very many thanks to everyone at StepChange. Reviewed on: 22nd July 2021

Very helpful

Would recomend to anyone in money difficulty Reviewed on: 22nd July 2021

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