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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,682 reviews, last reviewed 23rd Sep 2026
99% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026
EddieG's avatar
EddieG

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
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Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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StepChange Debt advice reviews (18682)

Excellent service

5
I wish I had found stepchange much sooner it has been life changing since they helped me with my debt repayments I cannot thank them enough all the way through they have been supportive and understanding. Reviewed on: 22nd July 2021
Sharon's avatar
Sharon

Life Changing

5
Life Changing service. Take away the worry of debt. Reviewed on: 22nd July 2021
Peter Dymott's avatar
Peter Dymott

Great advisers

5
Great advice received, totally recommend this Reviewed on: 22nd July 2021
Nv's avatar
Nv

Friendly and very helpful

5
Friendly ,very helpful and understanding when we needed it the most ❤️ Reviewed on: 22nd July 2021
Donna Baldwin's avatar
Donna Baldwin

Supportive Clear Advice

5
I didn’t know where to turn when I was suffering financial problems. I tried so hard to keep on top of things but it just became unmanageable. StepChange helped me with clear and advice and no judgement and are always on hand when I need further advice. Reviewed on: 22nd July 2021
Ann Evans's avatar
Ann Evans

Great team

5
I would definitely recommend step change to anyone! Always helpful ! Reviewed on: 22nd July 2021
AGNIESZKA IGLA's avatar
AGNIESZKA IGLA

Piece of mind

5
Honest reliable advise from friendly approachable staff Assured me ever step of the way towards becoming debt free. Reviewed on: 22nd July 2021
Me's avatar
Me

Life changing

5
Stepchange helped me to deal with my creditors when I had reached such a low point, I had no idea how I could carry on. Now with their invaluable help, I have a debt management plan in place, and my life is back on track. So very many thanks to everyone at StepChange. Reviewed on: 22nd July 2021
Jessie Pearson's avatar
Jessie Pearson

Very helpful

5
Would recomend to anyone in money difficulty Reviewed on: 22nd July 2021
Simon Pearce's avatar
Simon Pearce

Saved my sanity, always there to help

5
I was at the end of my tether. I had a good job and was well able to handle the debts I had, until I was made redundant, at 58 with disabilities I was unable to get suitable employment. At that point I went into a spiral I couldn't control, Stepchange helped me to regain my control and get my debts into perspective, in a way that means I can see the light at the end of the tunnel. Thank you with all my heart. Reviewed on: 22nd July 2021
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Sara

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