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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18674 reviews)

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4.92

Based on 18,674 reviews, last reviewed 11th Aug 2026

3% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change hugely help me Step Change team help me hugely with my financial problem.A huge thank you to all of you . Reviewed on: 11th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18674)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Saved my sanity, always there to help

I was at the end of my tether. I had a good job and was well able to handle the debts I had, until I was made redundant, at 58 with disabilities I was unable to get suitable employment. At that point I went into a spiral I couldn't control, Stepchange helped me to regain my control and get my debts into perspective, in a way that means I can see the light at the end of the tunnel. Thank you with all my heart. Reviewed on: 22nd July 2021

Brilliant

Very friendly, polite staff who hsve help me over the last few years professional, knowledgeable brilliant Reviewed on: 22nd July 2021

A real Great help!

I was dealt with professionalism and friendliness. Very understanding and helpful. Will recommend to anyone struggling with their debts. Best thing I have done.! Reviewed on: 22nd July 2021

Peace of mind

Excellent service take all your worries away and able to sleep at night Reviewed on: 22nd July 2021

Very helpful

All the staff that I have had contact or spoke too are very understand and helpful in the situation you are in Reviewed on: 22nd July 2021

Lighten the load

At the very start, Step change listen to me, didn't judge me, gave me the advice to face up to my situation and help me move on. Awesome customer services, friendly and very understanding. They lifted a weight off my shoulders, lighten the load. Thank you Reviewed on: 22nd July 2021

Amazing!

Step change.. what can I say?!.. Absolutely amazing customer service! A hidden gem of a company. True, and a very genuinely helpful team. Every single person I have spoken with have dealt with my issues or problems with such compassion and taking into account the anxiety that money worries can bring. I was very nervous making my first phone call, but after I spoke to the lovely staff member, I felt at ease. Nothing is too much trouble, everyone gives you time to speak and you don’t feel rushed on the phone to explain quickly, so they can get you off the phone to deal with the next customer. Time is taken, compassion is shown. And this is how you treat people. Such kindness, and I will never forget the kindness and compassion at such a difficult time in my life. Reviewed on: 22nd July 2021

The one and only

Just simply awesome. when someone is stressed, depressed and suicidal due to debt. step change is a life saver. I don't need to say anymore. I can't thank Step change enough for what they've done for me and my family. I hope they can be here forever and help everyone in need. Reviewed on: 22nd July 2021

Peace of mind

Since I started to clear my debts with step change my stress going down or even gone I highly recommend Reviewed on: 22nd July 2021

Good customer service

Very happy with step change any concerns I can phone them any time and there be happy to help. Reviewed on: 22nd July 2021

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StepChange: Debt advice reviews

3% decrease in 5 star reviews

22% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Company of the year 2025

Best financial support provider 2025

StepChange Debt advice reviews (18674)

Amazing .... Thank You

Saved my sanity, always there to help

Brilliant

A real Great help!

Peace of mind

Very helpful

Lighten the load

Amazing!

The one and only

Peace of mind

Good customer service

Do you have a different StepChange product?

Want to see more from StepChange?

Mortgage Broker

Join Smart Money People

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