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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Peace of mind

People friendly helpful and understanding Reviewed on: 22nd July 2021

Could not have got through it without StepChange

Just a big thank you for all the support and unlimited access to open and honest support. Thank you. Reviewed on: 22nd July 2021

Positive

Kind understanding professional service helping people at their in their darkest times Reviewed on: 22nd July 2021

Enormous help

Stepchange has been brilliant. They sorted our finances for us. We have about 14 months left to pay and our DMP will be finished. We have had no hassle from our creditors and only help and understanding from Stepchange Reviewed on: 22nd July 2021

Understanding

I were very stressed with my finances, step Change has got me through the difficult time and is now getting resolved, and take care of their customers and would not give up on me or anyone else. Very helpful and help as best way they will and can. Step Change understands witch debts and may have or have had still support me and so gratefull. They have a medal from me already. Trustworthy is stepchange to know your circumstances and take everyone individually and they again.. support me in every way Thank you So much for everything. Reviewed on: 22nd July 2021

Lifted a weight of my shoulders

All staff are very compassionate with every situation brilliant customer service. Reviewed on: 22nd July 2021

Biggest relief

Stepchange helped me sort out financial situation which was overwhelming me. My plan in place helped me sleep soundly at night again. Reviewed on: 22nd July 2021

Excellent service

Step change have helped me to deal with my debt and keep to a budget worked out between us. Brilliant service Reviewed on: 22nd July 2021

The best help anyone could ask for

The staff are so helpful and help you right through the process and put you completely at ease and put my mind completely to rest. Reviewed on: 22nd July 2021

Fantastic!

I owed nearly £28k now nearly 5 years later just over £9k! My life is less stressful and I know where I am with my money! Reviewed on: 22nd July 2021

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