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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (15707 reviews)

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4.95

Based on 15,707 reviews, last reviewed 6th May 2026

32067% increase in 5 star reviews

in the past 90 days

500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Turn worry into relief! I was really worried so i turned to Stepchange for advice. They helped me to plan a budget to pay only what i could afford. At first - probably thr... Read more Reviewed on: 6th May 2026

Latest lowest rating:

1

StepChange helped me to sort my finances and life ou... StepChange helped me to sort my finances and life out without judgement. I can now sleep at night without worry and I’m not afraid to open my post any... Read more Reviewed on: 6th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (15707)

Financial Organisation

Since joining StepChange in 2008 I have been able to achieve a good degree of financial stability knowing that they were taking care of and ensuring my creditors were being paid regularly each month. StepChange has given me peace of mind and I can now see when my debt will be cleared. The regular news letters have also been very helpful and informative giving very relevant tips and information. Reviewed on: 8th July 2020

Wonderful service

They really do try and help , a great service. Reviewed on: 8th July 2020

Mr

Very helpful, look after customers in needs, when we get deeper down. Reviewed on: 8th July 2020

First class.

I have been with step change since the credit crunch, if it wasn’t for them I don’t know what I would have done. Reviewed on: 8th July 2020

Helping to take away the fear debt causes

Step change has a calming, can do attitude to tackling your debt. They are not judgemental, they offer real solutions and stay by your side the whole way. Reviewed on: 8th July 2020

Changed my life!

They helped me regain control of my life financially and although things are still not great they have certainly been amazing. Nothing seems to be too much trouble for them! Thank you! Reviewed on: 8th July 2020

Excellent

Always there when l need support Reviewed on: 8th July 2020

Great help

Always great help And advice and it’s free !! Never had better advice Reviewed on: 8th July 2020

Game Changer

Step change helped me manage my debts without judgment and saved me what could quite have been a visit from the baliffs. Reviewed on: 8th July 2020

Professional service

Helped me out of an incredible predicament which was very stressful - Stepchange helped take the extreme pressure from my shoulders in dealing with the companies to which I owed considerable monies. THANK YOU Reviewed on: 8th July 2020

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