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StepChange: Debt advice reviews

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4.95
Based on 15,589 reviews, last reviewed 6th May 2026
28167% increase in 5 star reviews
in the past 90 days
500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Desperate At the time I had these debts I could see no way out of it till somebody told me about stepchange Reviewed on: 6th May 2026
Lyn's avatar
Lyn

Latest lowest rating:

1

StepChange helped me to sort my finances and life ou... StepChange helped me to sort my finances and life out without judgement. I can now sleep at night without worry and I’m not afraid to open my post any... Read more Reviewed on: 6th May 2026
Jane Ocain's avatar
Jane Ocain
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (15589)

Arranging a debt management plan

5
I contacted them via Macmillan. I was running into debt and step change sorted out a plan with my creditors. My mind was greatly put at ease and every time I needed to contact them they were most helpful. Reviewed on: 8th July 2020
Stuart's avatar
Stuart

Peace of mind, on hand for advice, monthly statements

5
I was desperate owing money, step change have sorted this out for me, I don’t have to worry about payments, banks recognise Step change. Thank you for giving me back a life Reviewed on: 8th July 2020
Elisabeth 's avatar
Elisabeth

Lifesavers

5
I had debt issues and I couldn't see any way out. I contacted Step Change about bankruptcy. They talked me through my problems and agreed a debt management plan. As I said in my review title lifesavers. The staff where courteous, polite, helpful and spoke to in a proper manner. I would definitely recommend Step Change to anyone in a similar situation. It's good to talk Reviewed on: 8th July 2020
James Black's avatar
James Black

Best advise and help.

5
Really helpful and friendly. Best thing I ever heard did was to contact them. Reviewed on: 8th July 2020
Pamela Nell's avatar
Pamela Nell

my account

5
I find step-change, always very helpful, and understanding. Reviewed on: 8th July 2020
michael king's avatar
michael king

STEP TO FREEDOM

5
Step change , are the best so forget the rest , sleep tight at night knowing you’ve choose right Reviewed on: 8th July 2020
Stephen 's avatar
Stephen

Wonderful service

5
Excellent service and helped relieve the intense worry we had Reviewed on: 8th July 2020
Ginette's avatar
Ginette

Amazing comforting

5
All the people I have spoken to have been so understanding helpful and considerate and reassuring I was not the only one in my situation Reviewed on: 8th July 2020
Catherine Rogers 's avatar
Catherine Rogers

A dream solution to a living nightmare!

5
Following an atrocious run of bad luck, not without my share of head in the clouds mismanagment, I accumulated a huge debt which I could no longer finance. I turned to Step Change for advice and assistance and within an unbelievably short time an affordable plan was set up and has started to run, with first payment sent to my creditors, all credit card companies. This has given me the time and resource to get my finances and ultimately my life, back on an even keel. The relief is huge and I cannot thank the Step Change staff enough for their kind and incredible assistance. Reviewed on: 8th July 2020
Stephen Davies's avatar
Stephen Davies

An invaluable and supportive service.

5
I cannot recommend Step Change enough. They have been unbelievably supportive and helpful when I had to go onto a DMP. The staff are exceptionally helpful and the range of services and information is fantastic. Reviewed on: 8th July 2020
Carl Hammond's avatar
Carl Hammond

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