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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Best financial support provider 2026

Awarded to the financial support provider rated highest in customer reviews.
Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Absolutely faultless

Online or over the phone they are always there, and ANY PROBLEMS or changes in your financial situation, they ALWAYS come up with a solution. To be honest I cannot fault Stepchange in any way. Reviewed on: 22nd July 2021

exellent

what a wonderful organisation, saved my life. Reviewed on: 22nd July 2021

amazing

I had major anxiety about my debts and step change have been amazing all the way through the process, cant rate them highly enough Reviewed on: 22nd July 2021

Great help in a moment of need

Quietly without a fuss doing a job which is very very important for many. Always there and easy to reach!! Reviewed on: 22nd July 2021

Order

Following being scammed, Stepchange helped restore order to my crumbling life, greatly reducing stress and anxiety. Reviewed on: 22nd July 2021

So helpful

Everyone I have dealt with has been so helpful, kind with no judgement. Couldn't recommend enough!!! Reviewed on: 22nd July 2021

a life saver

I didnt know what to do or who to turn to I was told about step change and they helped me a great deal I dont know what would have happened without their help and understanding Reviewed on: 22nd July 2021

Excellant work

I hit rock bottom, and called Stepchange for advice. They have helped me turn myself around and have supported me through out and still do. They are easy to chat to, and understand what is being said. Excellent service and always polite. Reviewed on: 22nd July 2021

Excellent customer service, no judgement, great people

Very proffesional team, quick response,no judging and great help in all aspects . Reviewed on: 22nd July 2021

From panicked to calm

I've been treated incredibly well by step change. Their advisors are professional and experienced, their efforts to our me on the right plan really brought me back from the edge a emotional and financial meltdown due to the debt I compiled and all for free. Reviewed on: 22nd July 2021

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