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StepChange: Debt advice reviews

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4.95
Based on 15,589 reviews, last reviewed 6th May 2026
28167% increase in 5 star reviews
in the past 90 days
500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

Desperate At the time I had these debts I could see no way out of it till somebody told me about stepchange Reviewed on: 6th May 2026
Lyn's avatar
Lyn

Latest lowest rating:

1

StepChange helped me to sort my finances and life ou... StepChange helped me to sort my finances and life out without judgement. I can now sleep at night without worry and I’m not afraid to open my post any... Read more Reviewed on: 6th May 2026
Jane Ocain's avatar
Jane Ocain
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (15589)

Peace of mind

5
I nearly made myself sick with worry when I was made redundant 5 years ago. Then I found out about Step Change. They have helped and reassured me no end and the best part of it is that I've gone from 8 debts to one as I've now paid most of the off. I couldn't reccomend Step Change enough. I will be forever thankful to the team there for giving me hope and faith that no beliefs were going to come knocking on my door . X Reviewed on: 8th July 2020
Tracey Wood's avatar
Tracey Wood

Excellent service

5
In my opinion step change are the best agency to support and help people in the situation like me. I can`t thanks them enough, I will recommend step change to anyone who is in difficult situation. Very nice people to talk to. Reviewed on: 8th July 2020
Jobart Djeebet's avatar
Jobart Djeebet

I was in a mess and Stepchange saved me

5
From first telephoning with my monetary problems to today Stepchange have been faultless. Fantastic staff who know their stuff and brilliant customer service skills. Without their guidance I dread to think about my circumstances Reviewed on: 8th July 2020
Faye Spencer 's avatar
Faye Spencer

Amazing

5
To go from being very stressed and worried, stepchange instantly helped me and took my worries away. Amazing staff and service. Reviewed on: 8th July 2020
Verity Hayes's avatar
Verity Hayes

Excellent service

5
absolutely highly recommend step change they have help me all the way through excellent service very friendly staff 100% Reviewed on: 8th July 2020
Lesley Kirk's avatar
Lesley Kirk

Wonderful Support

5
StepChange has provided enormous support over the years and has allowed us to see the light at the end of the tunnel. Reviewed on: 8th July 2020
Rob's avatar
Rob

Excellent service

5
Service was excellent reduced my anxiety a great deal Reviewed on: 8th July 2020
Ken joyce's avatar
Ken joyce

Really dependable

5
I do know step change they are just amazing Reviewed on: 8th July 2020
BISMARK OSEI BOAKYE 's avatar
BISMARK OSEI BOAKYE

Could not have done it with out them

4
I sept lots off sleepless night not knowing what to do, but I pick up the phone and could not believe the help I got and had the best night sleep for weeks, they are the tops for me and would say to any one with problems just pick up the phone Reviewed on: 8th July 2020
Vera preston 's avatar
Vera preston

Fantastic, Supportive and understanding

5
I can’t recommend you enough, from the start you’ve been so helpful but even more now through my struggle due to COVID-19. Such understanding and support, Thank You. I would and do recommend to friends and family. Reviewed on: 8th July 2020
debi purchase-rathbone's avatar
debi purchase-rathbone

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