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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Helped me turn things around

Brilliant from day one contacting stepchange helped me get control before debts got anymore out of hand ,treated with courtesy and respect made not to feel bad , Reviewed on: 22nd July 2021

Amazing

Helped me so much and made my daily life less stressful! Reviewed on: 22nd July 2021

Great service

Really helped me when I was in a difficult financial position and now with their help I no longer have those sleepless nights! Reviewed on: 22nd July 2021

Fantastic people

I can’t thank them enough they are doing an amazing job taking away all your stress and anxiety in one phone call. Reviewed on: 22nd July 2021

Helped us immensely, can't recommend enough

Our debt had got to a point where it wasn't manageable. Getting in touch with Stepchange was the best thing we did. Easy to sort out and set up an affordable payment plan. I was so stressed and worried about the debts and how it was going to get sorted. Stepchange took it on and took away the stress and worry from me too. Myself and my husband can't thank you all enough. We have had a 4 1/2 year plan (affordable and has gone quick) and now only have 1 more payment left! Again, thank you so much. Reviewed on: 22nd July 2021

Peace of mind

From the moment I first contacted Step Change the put my mind at ease and talked me through everything I had concerns about. Help when you need it and they work away quietly in the background when you don't. Reviewed on: 22nd July 2021

Professional

Friendly, quick, professional and helpful Reviewed on: 22nd July 2021

Problems can be solved

From despair to peace of mind very simply helpful staff and great attitude e Excellent service. Reviewed on: 22nd July 2021

Excellent!

Very helpful and they have helped me be less stressed about my debt Reviewed on: 22nd July 2021

Brilliant

Absolutely brilliant have taken all pressure off of me …I can breathe again Reviewed on: 22nd July 2021

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