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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Best financial support provider 2026

Awarded to the financial support provider rated highest in customer reviews.
Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Amazing customer service

An absolutely amazing customer service every time. They are definitely looking after their customers!! Great, Great service…. Reviewed on: 22nd July 2021

Great staff

From the 1st phone call I had with one of the team, my state of mind changed to relaxed as they dealt with everything. It was a huge relief speaking to them. Absolutely great people Reviewed on: 22nd July 2021

Best decision I made

Without step change I wouldn’t of known what to do, they made the whole process easy and stress free, I am almost debt free with their help and support. Reviewed on: 22nd July 2021

Understanding and helpful

Very professional and always willing to help and take away stress. Explain things in layman’s terms. Reviewed on: 22nd July 2021

Excellent charity

This charity has changed my life. Reviewed on: 22nd July 2021

Supportive

Step change were empathetic and very supportive in helping me get back on track. They answered my questions Reviewed on: 22nd July 2021

Very helpful, understanding & reassuring

Debt can creep up on everyone & take control over your life Reviewed on: 22nd July 2021

Highly recommend

Had great help and never regrett it and proper communication and go out of their way to help I really recommend it to anyone struggling financially Reviewed on: 22nd July 2021

Helped me turn things around

Brilliant from day one contacting stepchange helped me get control before debts got anymore out of hand ,treated with courtesy and respect made not to feel bad , Reviewed on: 22nd July 2021

Amazing

Helped me so much and made my daily life less stressful! Reviewed on: 22nd July 2021

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