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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Best financial support provider 2026

Awarded to the financial support provider rated highest in customer reviews.
Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Really Helpful

They really helped me get my finances back on course. Reviewed on: 22nd July 2021

very good And easy to talk to

You provide a brilliant service And you are always there when People need you Reviewed on: 22nd July 2021

No more sleepless nights

This company came to my rescue when I was at my lowest point, I had sleepless nights not knowing how to make payments due to my partner losing his job, they took me through step by step even through the mountain of letters from people who I owed money to, I am now on an amount I can manage and feel good about myself Reviewed on: 22nd July 2021

Helped me

In alot of debt after partner died Reviewed on: 22nd July 2021

Fantastic help and very understanding and supportive

Step Change rescued me from rock bottom when my business failed through factors outside my control. I have never been in debt in my life but they talked me through everything and over the past 6 years every single person I have spoken to has been so helpful, supportive, understanding and knowledgeable. I cannot fault them. Reviewed on: 22nd July 2021

RE: A life saver

Step Change has been fantastic is helping me to deal with my debts and their help and assistance is second to none Reviewed on: 22nd July 2021

Saved my life

I have no more words than the title, I’m not sure I’d still be here if it wasn’t for these guys Reviewed on: 22nd July 2021

Excellent

Was at rock bottom, after talking to them it was like a weight lifted of my shoulders. Reviewed on: 22nd July 2021

Great.

They are very helpful and understanding would recommend Reviewed on: 22nd July 2021

Excellent service

The staff are very helpful and always willing to direct you in the right way. Service is brilliant always go the extra miles. I have great confidence in them Reviewed on: 22nd July 2021

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