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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Best financial support provider 2026

Awarded to the financial support provider rated highest in customer reviews.
Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Saved my sanity

If only I’d have known about stepchange Sooner, I could have saved myself so many years of anxiety not to mention interest charges!! Reviewed on: 22nd July 2021

Great help when I needed it

Helpful non judgemental information and 1 year on things are looking up! Reviewed on: 22nd July 2021

Awesome help

Fantastic service made a tough time bearable Reviewed on: 22nd July 2021

Lifesavers

Was at my wits end with financial worries. StepChange have changed my life with their help and support. Can’t thank them enough! Reviewed on: 22nd July 2021

Changed my life around

We had debt issues stemming from husbands accident previously banks had jus recommended remortgage and loans which we struggled to repay someone mentioned StepChange and we are nearly debt free it’s taken a longtime but the support given from StepChange has been amazing Reviewed on: 22nd July 2021

Excellent service

I was really anxious and worried about my situation and couldn’t see a way out until I got in touch with Step Change, they made me feel so much better about it all. Reviewed on: 22nd July 2021

Caring

From the first time I spoke to Stepchange, the staff were understanding, caring and put me at ease all the way. Reviewed on: 22nd July 2021

Absolutely amazing

The wonderful people helped change my life when hard times hit , truly fantastic, kind and helpful , without stepchange I wouldn't have coped or been able to deal with debts , thankyou to a wonderful, amazing and life changing , life saving organisation. X Reviewed on: 22nd July 2021

Made me feel so much better

Step change has changed my life, in 1 years time I will be debt free I’m so grateful to them Reviewed on: 22nd July 2021

Life saver!

Stepchange and the assistance I’ve had from Stepchange, has changed my life! I cannot thank these wonderful people enough for all the support the wonderful way in which they have delivered it. Thank you. Reviewed on: 22nd July 2021

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