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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (15793 reviews)

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4.95

Based on 15,793 reviews, last reviewed 6th May 2026

34700% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Easy to contact very helpful and knowledgeable. Easy to contact very helpful and knowledgeable. Reviewed on: 6th May 2026

Latest lowest rating:

1

Double redundancy Joined stepchange after being made redundant, then ha to rejoin after Covid because I was made redundant again. Always a great help - even when I app... Read more Reviewed on: 6th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (15793)

Help in time of need

Helps me to get out of debt and I am very greatful for it. Reviewed on: 8th July 2020

Life Savers

Taken the stress and worry away, Never had any issues and always been very helpful Reviewed on: 8th July 2020

A life saver

This was a life saver when i fell in debt. I don't know what I would have done without help Reviewed on: 8th July 2020

Excellent Customer services

The staff are very friendly and helpful no matter what your worries are the make you feel at ease with everything that goes on with your DMP Reviewed on: 8th July 2020

There for me

i have bad anxiety over my debts Reviewed on: 8th July 2020

So happy with the brilliant service I received

They made me feel at ease from day one, every member of staff I have spoken to are so helpful. Well done guys you deserve the award. Reviewed on: 8th July 2020

Excellent advice at all times

Whenever I have spoken to Stepchange they have always provided fair and realistic advice. Reviewed on: 8th July 2020

A company that changes lives

I was in a lot of debt and could see no way out. I wasn’t sleeping, I was definitely depressed and hiding away from my problems. Thankfully, a friend told me about Stepchange and I got in touch with them. They were so nice and nonjudgmental and helped me get control of my finances. Things are so much better, creditors are being paid and I can look forward to a happier future with my son. Reviewed on: 8th July 2020

Great, friendly, helpful and reliable service

We were in a Dreadful mess and after contacting Stepchange , our problems and worries seemed less. Stepchange took control and helped us to make arrangements with our creditors. Reviewed on: 8th July 2020

Forever grateful

I rang stepchange thinking there was no practical way forward but as soon as they answered they seemed to know exactly how I was feeling and couldn’t have been more helpful they sorted everything to an affordable re payment plan and as the title says I’ll be forever grateful to them Reviewed on: 8th July 2020

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