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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,665 reviews, last reviewed 16th Jul 2026
75600% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026
Patricia rose's avatar
Patricia rose

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

5
I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024
Happy chappie's avatar
Happy chappie

Excellent

5
They take the world off your shoulders Reviewed on: 22nd July 2021
Trisha's avatar
Trisha

Helped me by taking away the stress

5
I wish I'd gone to them sooner I was drowning in debt step change have helped relive the stress and shown me a way out of my debts Reviewed on: 22nd July 2021
Craig Gomez Brown's avatar
Craig Gomez Brown

Saviours

5
They have been amazing right from the very 1st phone call to them. Helping me all the way until I'm finally debt free. Reviewed on: 22nd July 2021
Lady's avatar
Lady

Very good

5
Getting me out of debt and taking back control... Reviewed on: 22nd July 2021
Frank Darroch's avatar
Frank Darroch

Life savers

5
They have saved us from bankruptcy and the stress of overwhelming debt spiralling out of control. Reviewed on: 22nd July 2021
Ken Hopkins's avatar
Ken Hopkins

No sleepless nights

5
After speaking to an advisor I felt like a dark cloud had gone away, wish I contacted them earlier Reviewed on: 22nd July 2021
Sandra's avatar
Sandra

Saved my Life

5
I was close to doing something very stupid due to my debts, caused to my unexpected ill health. Stepchange helped me sort out a budget I could afford and, 6 years later, we are months away from, being debt free. THANK YOU SO MUCH Reviewed on: 22nd July 2021
Gray Street's avatar
Gray Street

Brilliant

5
I was in a very bad place over 3 years ago if it was step change I don't know where I would be today thanks you very much Reviewed on: 22nd July 2021
Tony Yearsley and connie's avatar
Tony Yearsley and connie

Professional, caring and knowledgable

5
Professional, caring and knowledgable Reviewed on: 22nd July 2021
Giselle Davies's avatar
Giselle Davies

Excellent

5
Stepchange have helped me change my life. It’s the best thing I have ever done, They reassured me right from the start, don’t have much reason to contact them because everything runs smooth but on the odd occasion that I have they have been so helpful. I feel so much better knowing that I’m now in control and my debt is reducing. I can’t thank stepchange enough, keep up the good work. Reviewed on: 22nd July 2021
Samantha Haney's avatar
Samantha Haney

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