Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18674 reviews)

View other StepChange products

4.92

Based on 18,674 reviews, last reviewed 11th Aug 2026

3% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change hugely help me Step Change team help me hugely with my financial problem.A huge thank you to all of you . Reviewed on: 11th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18674)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Amazing

Helped me so much and made my daily life less stressful! Reviewed on: 22nd July 2021

Great service

Really helped me when I was in a difficult financial position and now with their help I no longer have those sleepless nights! Reviewed on: 22nd July 2021

Fantastic people

I can’t thank them enough they are doing an amazing job taking away all your stress and anxiety in one phone call. Reviewed on: 22nd July 2021

Helped us immensely, can't recommend enough

Our debt had got to a point where it wasn't manageable. Getting in touch with Stepchange was the best thing we did. Easy to sort out and set up an affordable payment plan. I was so stressed and worried about the debts and how it was going to get sorted. Stepchange took it on and took away the stress and worry from me too. Myself and my husband can't thank you all enough. We have had a 4 1/2 year plan (affordable and has gone quick) and now only have 1 more payment left! Again, thank you so much. Reviewed on: 22nd July 2021

Peace of mind

From the moment I first contacted Step Change the put my mind at ease and talked me through everything I had concerns about. Help when you need it and they work away quietly in the background when you don't. Reviewed on: 22nd July 2021

Professional

Friendly, quick, professional and helpful Reviewed on: 22nd July 2021

Problems can be solved

From despair to peace of mind very simply helpful staff and great attitude e Excellent service. Reviewed on: 22nd July 2021

Excellent!

Very helpful and they have helped me be less stressed about my debt Reviewed on: 22nd July 2021

Brilliant

Absolutely brilliant have taken all pressure off of me …I can breathe again Reviewed on: 22nd July 2021

Excellent

They take the world off your shoulders Reviewed on: 22nd July 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt solutions (discontinued)
from Freeze Debt (inactive company) 4.12 from 2 reviews
Debt Collection
from Intrum 3.41 from 4 reviews
Debt management
from Creditfix 4.69 from 795 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub