Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18675 reviews)

View other StepChange products

4.92

Based on 18,675 reviews, last reviewed 16th Aug 2026

11% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was in a very bad place financially and mentally. I was in a very bad place financially and mentally. I cried the whole phone call and the person on the other end was so patient with me. There was no ... Read more Reviewed on: 16th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18675)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

very helpful people

I was in financial difficulties ,contacted step change for help and without judgement was able to help me sort my finances . Reviewed on: 22nd July 2021

A ray of light when I was in a very dark financial place.

A genuinely good company in a pool full of sharks. They have always put my best interests ahead of my creditors. Reviewed on: 22nd July 2021

Getting me back on the road to be debt free

It gave us hope that there was a light at the end of the tunnel. Reviewed on: 22nd July 2021

Helpful/reassuring

I think stepchange is very helpful in reassuring that debts can be sorted and helps take the pressure off. Reviewed on: 22nd July 2021

Peace of mind

Took the pressure of me. Another 2 years and I am clear thanks to Step Change. Reviewed on: 22nd July 2021

excellent

understanding helpful life savers would recommend. Reviewed on: 22nd July 2021

Always there with practical and supported advice

Without their help my mental health would have deteriorated because if the burden of debt Reviewed on: 22nd July 2021

Life Saver

I was fighting depression and stress with debts I’d incurred due to illness and redundancy. I was being harassed by debt collectors and credit companies and didn’t know what to do. I found Stepchange on the web, called them and they were amazing, they were not judgemental, didn’t make me feel like a criminal but explained how they could help and my best options and helped me all the way until I had a debt plan that was accepted by my creditors. I can’t praise or thank them enough. I really don’t know where I’d be if I hadn’t found them and had and still have their continued support. Reviewed on: 22nd July 2021

Amazing

Step change has totally changed my life. All advisors are polite and friendly and never judging. At the worst time of my life they put me at ease and really helped me put a debt plan in place. Everyone is so helpful. Reviewed on: 22nd July 2021

A reassuring service

Stepchange provided a clear and reassuring service right from first contact to a final financial solution to meet my needs. Reviewed on: 22nd July 2021

Alternative products

Debt Solutions
from Debt Movement 4.08 from 18 reviews
Debt Collection
from Darcey Quigley & Co 3.55 from 3 reviews
Debt Solutions
from Abacus 4.18 from 6 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub