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StepChange: Debt advice reviews

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4.95
Based on 15,906 reviews, last reviewed 6th May 2026
38267% increase in 5 star reviews
in the past 90 days
700% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Peace of mind company. .very scared of how l w... I was very down, confused and very scared of how l will settle my debt which l have had depression and with the skills , knowledge and professionali... Read more Reviewed on: 6th May 2026
Martha A's avatar
Martha A

Latest lowest rating:

1

Double redundancy Joined stepchange after being made redundant, then ha to rejoin after Covid because I was made redundant again. Always a great help - even when I app... Read more Reviewed on: 6th May 2026
Andrew's avatar
Andrew
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (15906)

Helped me to sleep at night.

5
Stepchange helped me to get my finances back on track when I had overcommitted. They helped me to formulate a debt management plan which I have had for 1 year now. With realistic budgeting I now expect to be debt free in under 4 years. I would strongly recommend this service to anyone who is struggling with debt worries. Reviewed on: 8th July 2020
Sue T's avatar
Sue T

Extremely helpful

5
Very helpful and understanding and not judgmental. Very professional. Reviewed on: 8th July 2020
Anna's avatar
Anna

Fantastic Service

5
Fantastic charity very helpful and excellent guidance and advice. Reviewed on: 8th July 2020
S Jordan's avatar
S Jordan

Help when you most need it

5
Very helpful people indeed, always go that extra mile to help you, they have changed my wifes and mine lifes , and they are very caring in what they do, thanking them very much indeed Reviewed on: 8th July 2020
Mr David TATLOW 's avatar
Mr David TATLOW

Totally professional, reliable and helpful

5
I was in deep trouble, didn't know how to get out of it, stepchange helped me, now I'm debt free, I can't thank them enough Reviewed on: 8th July 2020
Patrick smith's avatar
Patrick smith

Life changing

5
From the moment I interacted with Step Change I have been shown compassion understanding and professionalism . They have allowed me to see a light at the end of the tunnel of debt . I can't thank them enough I would certainly recommend them to anyone who is struggling to get by juggling the rollercoaster of hopelessness and despair that debt can bring . I want to thank them from the bottom of my heart . Once my time is up paying off my debt I will be staying debt free . Reviewed on: 8th July 2020
Trish's avatar
Trish

fantastic customer service

5
Excellent service and they are always happy to help and guide you in the right direction Reviewed on: 8th July 2020
Tracy 's avatar
Tracy

Amazing charity

5
I got in touch with STEPCHANGE When i needed help. They were brilliant from start to finish. Great advisors, and financial debt managers. I honestly don't know how i would have coped without their help. Absolutely amazing people who work for them. And especially for us for free. Reviewed on: 8th July 2020
Filomena 's avatar
Filomena

Excellent help

5
Very helpful in every way. I have had a couple of hiccups along the way but everyone has gone out of their way to help. Reviewed on: 8th July 2020
Mary's avatar
Mary

Friendly staff and always there to help you!

5
Very helpful staff with very good advice always! Reviewed on: 8th July 2020
A.Trincao's avatar
A.Trincao

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