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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (15878 reviews)

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4.95

Based on 15,878 reviews, last reviewed 6th May 2026

37433% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Am already over 10 years with stepchange all staff v... Am already over 10 years with stepchange all staff very helpful and they are doing the best to find the easy way for you with 0 stress. Reviewed on: 6th May 2026

Latest lowest rating:

1

Double redundancy Joined stepchange after being made redundant, then ha to rejoin after Covid because I was made redundant again. Always a great help - even when I app... Read more Reviewed on: 6th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (15878)

Stepchange changed my life

When you get yourself stuck in dark deep hole, you don't know who to turn too, hiding debt from family and friends through shame. Having a company like stepchange, lifted a huge weight from my shoulders and allowed me to recently clear all debt, and it's be a tough road and sometimes wasn't able to even meet my monthly payments, they never judged just advised, which got me right back on track, so I thank this free company and the staff that all work there, for helpinge change my life and turn it around. Reviewed on: 8th July 2020

Perfect

Stepchange has help me to sort my finances out and now I just pay affordable amount to my creditors there great help all the way. Wouldn’t be without them Thankyou stepchange 5*. Reviewed on: 8th July 2020

Amazing

After years of being frightened to answer my phone or open bills I finally plucked up the courage to call step change. They definitely changed my life for the better and could never tha k them enough. When calling re an enquiry I am always treated with the utmost respect and staff do not look down on you but just want to help. I always feel that they understand it’s as if they have been through it themselves. Well done. Reviewed on: 8th July 2020

Excellent service

Run by patient, experienced volunteers, who understand very well how to help the people with debt crises. Reviewed on: 8th July 2020

Fantastic

Cant begin to explain how much they have helped me and relieved me of the stress of dealing with people chasing debt , I was in a bad place and thanks to stepchange I am in a much happier place and dealing with my debts without the stress and worry Reviewed on: 8th July 2020

Brilliant company

Stepchange were fantastic when it came to sorting my finances. They were most helpful at all stages of the process and were very easy to communicate with either online or by phone. Reviewed on: 8th July 2020

Very helpful and emotionally supportive

Always helpful kind and patient Reviewed on: 8th July 2020

Life changer

Excellent from the very beginning. Kind, helpful and supportive and everything is very clearly set out. Very professional and well respected. Reviewed on: 8th July 2020

Step Change charity is second to None. It alleviated my circumstances in no small measure.

All the staff are nice and polite. They listen to problems and proffer solutions. I am absolutely proud of Step change charity. Reviewed on: 8th July 2020

Saved my life

Swallow your pride and sort your future. Reviewed on: 8th July 2020

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