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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18666 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18666)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Excellent

Stepchange has been excellent right through setting up my plan. I was worrying about I was able to take care of my debt and these guys took a lot of stress off my mind. I'm coping much better now. Thank you. Reviewed on: 22nd July 2021

Friendly, supportive and helpful

Prior to contacting StepChange I felt I was in a rut with my life. My debts were crippling me taking a very large chunk of my wage each month, with their help support and guidance I’ve managed to make payments that suit my budget. I have never been made to feel irresponsible or judged, they simply do their best to help you move forward with your life and for that I’m eternally grateful. I’d 100% recommend them to anyone struggling feeling like there’s no way out there’s a solution for you and they’re happy to help. Reviewed on: 22nd July 2021

Brilliant service.

StepChange gave me peace of mind. Reviewed on: 22nd July 2021

Really helpful

Over the years everyone we spoke to where really helpful Reviewed on: 22nd July 2021

They took the fear and anxious away.

They have been brilliant from the very start they do not judge you just help you. Reviewed on: 22nd July 2021

Easy and very friendly

Very help will make the stress leave you and help you return to a normal life and stress free . Always there to advise and listen. Reviewed on: 22nd July 2021

Very happy with the help I got from them

I'm very relaxed. Can sleep well. My blood pressure coming down Reviewed on: 22nd July 2021

Brilliant

Have always been there for me and supported me through all the way Reviewed on: 22nd July 2021

Life changing relief

Life was getting on top of me financially I feel relieved , now making monthly payments with a bit left to spend, also seeing my debt go down is amazing. Reviewed on: 22nd July 2021

Amazing

I couldn’t of handled my crippling debt without them , they were awesome Reviewed on: 22nd July 2021

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