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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18674 reviews)

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4.92

Based on 18,674 reviews, last reviewed 11th Aug 2026

3% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change hugely help me Step Change team help me hugely with my financial problem.A huge thank you to all of you . Reviewed on: 11th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18674)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Step Change Debt management

They have always been friendly and upstanding and have been of great help to me with my finances. Reviewed on: 22nd July 2021

Great company

After hitting rock bottom when my husband left me penniless, I contacted Stepchange and explained my situation. They helped me so much and I was able to keep a roof over my children's heads. I am indebted to them. A wonderful company. Reviewed on: 22nd July 2021

Friendly and professional

I’m so grateful to have control back in my life. I can see the light at the end of the tunnel. Helpful, kind and professional Reviewed on: 22nd July 2021

Weight been lifted

When I called stepchange I was deeply in debt after a relationship breakup I went to citizens advice and they told me to give up work sell my home and I would be ok obviously having no where to live struck a cord with me my friend recommended I speak to step change and I’m still paying off my debt but it’s more manageable I don’t have letters every day threatening me and I feel so much better I got another job and got through it Reviewed on: 22nd July 2021

Would of lost everything without Stepchange

Stepchange have helped me start digging out of my debt hole. Very helpful every step of the way. Would be more than happy to pay for their excellent service Reviewed on: 22nd July 2021

Superb

Put at ease straight away. 100% friendly and helpful. Would recommend without a doubt. On the way to finally being debt free. Reviewed on: 22nd July 2021

Excellent service

I have received good service step by step .All my questions were answered . Reviewed on: 22nd July 2021

Excellent Service

Step Change really helped me get my debts under control and paid off in a manageable way. They are always on hand to offer help and advice if my circumstances had changed to keep my plan on track whilst reducing the pressure on me when needed. Reviewed on: 22nd July 2021

Life savers

Understanding an amazing set of people who have helped me get back on my feet can't thank them enough Reviewed on: 22nd July 2021

Excellent

Excellent service, staff are caring and will do everything to help Reviewed on: 22nd July 2021

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