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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18666 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18666)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Best thing i ever done.

Fantastic people to talk to,always there to listen and never judgmental,have been with them for over 20 years, gave me peace of mind, while they dealt with my creditors, so as I could live life without the worry and stress. Reviewed on: 22nd July 2021

So helpful

Made me feel better about myself Reviewed on: 22nd July 2021

Pressure

Only a phone call away to relieve the pressure in a very pressured situation Reviewed on: 22nd July 2021

Saved my life

I was suicidal until step change Helped with my debt problems Reviewed on: 22nd July 2021

Life changing company

Before I joined step change I had no future nothing but fear of the postman with letters After joining stepchange my life has gone 360 degrees I feel confident I'm nearly debt free and most of all I have a future to look forward to Reviewed on: 22nd July 2021

Gold star help here.

Completely end to end service and help when you are at your lowest point. Reviewed on: 22nd July 2021

Stepchange changed my life and I will soon be debt free , thank you

An advisor sorted out my payment plan to be affordable and soon the frightening letters and phone calls stopped . The plan changed with my circumstances and was affordable and now after several years I am on the verge of being debt free and in control of my finances and future which all look a whole lot healthier Reviewed on: 22nd July 2021

Kind, helpful and understanding

I was so nervous to phone Step Change but they were so kind, helpful and put me at easy. Approachable every time Reviewed on: 22nd July 2021

Turned my life around

I was in a very difficult position and very stressed, I dreaded the postman arriving. Through no fault of my own, circumstances had left me struggling with repayments. Step change changed all this for me, I’ve nearly paid off all my debts, thanks to their easy to managed repayment scheme. I felt they understood my situation without judging me and treated me with a friendly, professional and understanding service. Reviewed on: 22nd July 2021

Life saver

Getting support and advice at a difficult time with my mental health whilst having money worries probably saved my life. Speaking to that person on the other end of the phone and getting the practical support and advice I needed was such a relief. Ongoing support has been excellent too. I wish I’d done it sooner. My vote is for step change!! Reviewed on: 22nd July 2021

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