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StepChange: Debt advice reviews

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4.95
Based on 15,807 reviews, last reviewed 6th May 2026
35167% increase in 5 star reviews
in the past 90 days
700% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
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Latest highest rating:

5

Reassurance, Support and bespoke solution Stepchange provided with reassurance about my financial situation and rendered bespoke support and solution. Reviewed on: 6th May 2026
A Adelokiki's avatar
A Adelokiki

Latest lowest rating:

1

Double redundancy Joined stepchange after being made redundant, then ha to rejoin after Covid because I was made redundant again. Always a great help - even when I app... Read more Reviewed on: 6th May 2026
Andrew's avatar
Andrew
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (15807)

Lifesavers

5
I had debt issues and I couldn't see any way out. I contacted Step Change about bankruptcy. They talked me through my problems and agreed a debt management plan. As I said in my review title lifesavers. The staff where courteous, polite, helpful and spoke to in a proper manner. I would definitely recommend Step Change to anyone in a similar situation. It's good to talk Reviewed on: 8th July 2020
James Black's avatar
James Black

Best advise and help.

5
Really helpful and friendly. Best thing I ever heard did was to contact them. Reviewed on: 8th July 2020
Pamela Nell's avatar
Pamela Nell

my account

5
I find step-change, always very helpful, and understanding. Reviewed on: 8th July 2020
michael king's avatar
michael king

STEP TO FREEDOM

5
Step change , are the best so forget the rest , sleep tight at night knowing you’ve choose right Reviewed on: 8th July 2020
Stephen 's avatar
Stephen

Wonderful service

5
Excellent service and helped relieve the intense worry we had Reviewed on: 8th July 2020
Ginette's avatar
Ginette

Amazing comforting

5
All the people I have spoken to have been so understanding helpful and considerate and reassuring I was not the only one in my situation Reviewed on: 8th July 2020
Catherine Rogers 's avatar
Catherine Rogers

A dream solution to a living nightmare!

5
Following an atrocious run of bad luck, not without my share of head in the clouds mismanagment, I accumulated a huge debt which I could no longer finance. I turned to Step Change for advice and assistance and within an unbelievably short time an affordable plan was set up and has started to run, with first payment sent to my creditors, all credit card companies. This has given me the time and resource to get my finances and ultimately my life, back on an even keel. The relief is huge and I cannot thank the Step Change staff enough for their kind and incredible assistance. Reviewed on: 8th July 2020
Stephen Davies's avatar
Stephen Davies

An invaluable and supportive service.

5
I cannot recommend Step Change enough. They have been unbelievably supportive and helpful when I had to go onto a DMP. The staff are exceptionally helpful and the range of services and information is fantastic. Reviewed on: 8th July 2020
Carl Hammond's avatar
Carl Hammond

Very helpful and friendly

5
13 years ago I found myself in an unfortunate situation of redundancy 18 months ago having a baby. I was having sleepless nights and didn't know which way to turn. I'd heard about your organisation through the company I worked with at the time and finally plucked up the courage to make that dreadful phone call. I was embarrassed to be in that situation although it was through my fault of mine. The advisor asked some questions and send me a form to complete. She reassured me that everything will be OK and although the debts was huge to me, it was nothing in comparison to other debtors. We are about 3 years away from being debt free that's to your foundation help. Reviewed on: 8th July 2020
Kat's avatar
Kat

Your assistance made me debt-free

5
The advice and assistance I received from Step Change made it possible for me to become debt-free. Reviewed on: 8th July 2020
Ismail sikder's avatar
Ismail sikder

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