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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18666 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18666)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Help me so much.

I was wondering how I was going to pay off my debt then I found step change. It has made my life stress free. Reviewed on: 22nd July 2021

a huge comfort knowing they are always there to help you

We were in a desperate situation (suicidal) had fears in speakin with anyone and stepchange changed our lives where we are nearly back to normal. Fantastic company with fantastic people who really care. Reviewed on: 22nd July 2021

Life savers

They were so supportive and amazing. I really don’t know what we would of done without them Reviewed on: 22nd July 2021

Great Help

My debt was causing me sleepless nights. A heart to heart with my bank manager led to fantastic advice. He advised me to contact StepChange. They have been fantastic and helped me organise a repayment scheme with my creditors which both I could afford and my creditors accepted. Can't praise or thank them enough. Reviewed on: 22nd July 2021

Sort out your finances

Helped me sort out my finances over the past few years cant rate them high enough Reviewed on: 22nd July 2021

Understanding

Was very helpful and understanding with the situation I am in, nothing was to much trouble to sort, left me feeling in more control Reviewed on: 22nd July 2021

Very professional

Very knowledgable on options for me when I needed help Reviewed on: 22nd July 2021

Excellent

Excellent service from sympathetic people Reviewed on: 22nd July 2021

Best debt help available

With all the money going to what is owed on my debt, great customer service and relief at the help provided which was easily accessible I would recommend stepchange to anyone in debt trouble. Reviewed on: 22nd July 2021

very good

always helpful when you need them Reviewed on: 22nd July 2021

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