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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

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4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

Very friendly

Very good customer service, they have no problem understanding our issues Reviewed on: 22nd July 2021

Life savers

Wife lost her job, we were in dire straits financially, and up stepped step change to set us on a plan of becoming debt free and only have 7 months left after a 7 year plan Reviewed on: 22nd July 2021

Debt plan

Step change have been great for handling my debts. Reviewed on: 22nd July 2021

Saved me

I didn’t know which way to turn when I got myself in to Debt, kept it to myself for a long time, then was told about step change, Reviewed on: 22nd July 2021

Brilliant

Have helped me so much these last couple of years my anxiety was through the roof to the point I was struggling to cope step change helped me with everything and staff I have had contact with via emails or phone are always warm helpful and never make you fill like you are wasting there time there always happy to help! Thank you so much! Reviewed on: 22nd July 2021

Good company

I was very impressed with Stepchange who helped me when I got myself into debt. Could not have sorted it without their help. Reviewed on: 22nd July 2021

Very good

Very good experience and very cooperative and helpfull Reviewed on: 22nd July 2021

Amazing service

Throughout my step change experience, the customer service has been brilliant - they’ve always been so friendly and understanding Reviewed on: 22nd July 2021

Superb Organization.

Extremely helpful and takes the strain from individuals when at their lowest. Thank you so much Reviewed on: 22nd July 2021

The best

Very helpful and straight forward Reviewed on: 22nd July 2021

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