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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18674 reviews)

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4.92

Based on 18,674 reviews, last reviewed 11th Aug 2026

3% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change hugely help me Step Change team help me hugely with my financial problem.A huge thank you to all of you . Reviewed on: 11th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18674)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Life savers

They were so supportive and amazing. I really don’t know what we would of done without them Reviewed on: 22nd July 2021

Great Help

My debt was causing me sleepless nights. A heart to heart with my bank manager led to fantastic advice. He advised me to contact StepChange. They have been fantastic and helped me organise a repayment scheme with my creditors which both I could afford and my creditors accepted. Can't praise or thank them enough. Reviewed on: 22nd July 2021

Sort out your finances

Helped me sort out my finances over the past few years cant rate them high enough Reviewed on: 22nd July 2021

Understanding

Was very helpful and understanding with the situation I am in, nothing was to much trouble to sort, left me feeling in more control Reviewed on: 22nd July 2021

Very professional

Very knowledgable on options for me when I needed help Reviewed on: 22nd July 2021

Excellent

Excellent service from sympathetic people Reviewed on: 22nd July 2021

Best debt help available

With all the money going to what is owed on my debt, great customer service and relief at the help provided which was easily accessible I would recommend stepchange to anyone in debt trouble. Reviewed on: 22nd July 2021

very good

always helpful when you need them Reviewed on: 22nd July 2021

Excellent company

I have nothing but praise for this company. The people you speak to are friendly and have your best interests at heart. Everything is explained to you in a sympathetic manner which, under the circumstances, is extremely reassuring. I would definitely recommend to anyone who find themselves in a worrying situation with their finances. Thank you so much for all your help. Reviewed on: 22nd July 2021

Hard working and efficient

Very people focused too: professional and caring Reviewed on: 22nd July 2021

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