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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

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4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

Excellent

They put in their best to help customers regain their credibility without pushing too hard. Very convenient to work with. Reviewed on: 22nd July 2021

Debt stress gone

In debt and couldn't seem to find a way of reducing it. Spoke to Step Change and they were very helpful and made me feel there was light at the end of the tunnel. My stress levels went and I feel more in control of my finances now. Reviewed on: 22nd July 2021

Excellent service

Step change have helped me towards getting out of debt, they're so understanding and helpful. Can't fault them Reviewed on: 22nd July 2021

Took the stress out of an horrific experience.

Good advice, honest, direct, easy to use and took the complexity and stress out of a really devastating experience. Reviewed on: 22nd July 2021

Relief

Spoke to them and should have done it sooner they sorted everything out and process was easy to follow Reviewed on: 22nd July 2021

Got my finances under control very quickly

Very helpful would recommend them every time Reviewed on: 22nd July 2021

Great

When under too much pressure, they help to sort out finances and relieve from debt collectors Reviewed on: 22nd July 2021

Finances I order

Once I contacted Step Change, went through the process and started to pay off mt debts, it has given me total peace of mind and control over my financial circumstances where I finally can see a future of being debt free. Reviewed on: 22nd July 2021

Total Blessing

Always been there for me with amazing help and support never had any problems.If you need help like I did and do then you can trust Step Change to help you make your future brighter and get your mind free of some worries that can bring you down and make you feel so low. Reviewed on: 22nd July 2021

Super

Step change is a great company to work with Reviewed on: 22nd July 2021

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