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StepChange: Debt advice reviews

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4.95
Based on 15,906 reviews, last reviewed 6th May 2026
38267% increase in 5 star reviews
in the past 90 days
700% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

Peace of mind company. .very scared of how l w... I was very down, confused and very scared of how l will settle my debt which l have had depression and with the skills , knowledge and professionali... Read more Reviewed on: 6th May 2026
Martha A's avatar
Martha A

Latest lowest rating:

1

Double redundancy Joined stepchange after being made redundant, then ha to rejoin after Covid because I was made redundant again. Always a great help - even when I app... Read more Reviewed on: 6th May 2026
Andrew's avatar
Andrew
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
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StepChange Debt advice reviews (15906)

No more sleepless nights

5
Step change helped me agree an affordable repayment plan to my creditors. It was simple to do and I felt very well advised and supported throughout. I would really recommend Step Change to anyone struggling with debt. Reviewed on: 8th July 2020
C. DAVIES's avatar
C. DAVIES

Amazing support

5
I’ve had total support from the advisors ,Got the best professional advice to sue my debt management plan and always had support and professionalism with the team. Reviewed on: 8th July 2020
James Harman's avatar
James Harman

Excellent service

5
Excellent service I do not think I will be here today if it wasn’t for the service Highly recommended my lifesaver Reviewed on: 8th July 2020
Satnam 's avatar
Satnam

Brilliant

5
StepChange have made such a difference to us and helped all the way thank you Reviewed on: 8th July 2020
Sylvia Tompkins's avatar
Sylvia Tompkins

Review for debt management plan for Step change management

5
In my situation which is very stressful they have made me more at ease with good advise they have give me. Reviewed on: 8th July 2020
Malcolm Burgess's avatar
Malcolm Burgess

Friendly efficient service

5
Advised me in my dark times, found a solution. Reviewed on: 8th July 2020
Plymouth's avatar
Plymouth

Good friendly

5
they are good people that help friendly helpful kind and understanding Reviewed on: 8th July 2020
mick's avatar
mick

Peace of mind

5
I nearly made myself sick with worry when I was made redundant 5 years ago. Then I found out about Step Change. They have helped and reassured me no end and the best part of it is that I've gone from 8 debts to one as I've now paid most of the off. I couldn't reccomend Step Change enough. I will be forever thankful to the team there for giving me hope and faith that no beliefs were going to come knocking on my door . X Reviewed on: 8th July 2020
Tracey Wood's avatar
Tracey Wood

Excellent service

5
In my opinion step change are the best agency to support and help people in the situation like me. I can`t thanks them enough, I will recommend step change to anyone who is in difficult situation. Very nice people to talk to. Reviewed on: 8th July 2020
Jobart Djeebet's avatar
Jobart Djeebet

I was in a mess and Stepchange saved me

5
From first telephoning with my monetary problems to today Stepchange have been faultless. Fantastic staff who know their stuff and brilliant customer service skills. Without their guidance I dread to think about my circumstances Reviewed on: 8th July 2020
Faye Spencer 's avatar
Faye Spencer

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