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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18674 reviews)

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4.92

Based on 18,674 reviews, last reviewed 11th Aug 2026

3% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change hugely help me Step Change team help me hugely with my financial problem.A huge thank you to all of you . Reviewed on: 11th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18674)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Excellent service

I will recommend for everyone, professional staff and right choice.Thanks a lots STEPCHANGE. Reviewed on: 22nd July 2021

remove your worries

I am glad I found out about Stepchange, it was like having a great weight removed from me. They lookafter you the whole way helping you budget and dealing with your creditors taking the worry away from you. Reviewed on: 22nd July 2021

I would recommend step change they helped me see I have control of my life again.

Step change supported me and always a telephone or email away to help when i need help or worried over my debts. I'm starting to feel less anxious and depressed over my debts due to the support care and understanding. Thank you Reviewed on: 22nd July 2021

Feel fortune

I feel very fortunate to have the help. Staff always kind , respectful and in my case that my first language is not English I feel their staff is very Pasiente and show respect. I can not thanks enough for all the fantastic job that their all team is doing . Reviewed on: 22nd July 2021

Help is here

Helpful advise, great support and I am thankful you are here. Reviewed on: 22nd July 2021

Instant stress relief...thankyou so much

Stepchange have totally changed our lives. Like most we were drowning in misery and debt. We had made huge mistakes. Their massive understanding and kindness will never be forgotten. We feel protected and so much more ourselfs. Debt is nothing to forget...its very hard so much of the time. But these wonderful team have given us strength when we both felt we couldn't cope any more. Thankyou Team xxxx Reviewed on: 22nd July 2021

Allowed me to breath

I was drowning in my Iva and not getting anywhere with a previous provider. I cancelled it and was recommended by StepChange to look at a DMP, in 12 months I’ve paid most of my debts back already, another 12 months and I’ll be free from debt! I can’t thank them enough Reviewed on: 22nd July 2021

Best support out there to help getting out of debt

The help and advice given and the management of debt helps remove a considerable amount of the anxiety and stress associated with a debt situation. Reviewed on: 22nd July 2021

More than the last chance saloon

When thinking about ending my life over Dept I took one more throw of the dice and I'm so happy I did . Card and loan companys should be taken to court when they say they care about their customers, there customer is GBP .. Reviewed on: 22nd July 2021

Support is invaluable

It’s so good to be able to turn to Stepchange for support and information. If it wasn’t for them I would be in a bad way. Reviewed on: 22nd July 2021

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