Paid advertisement
Smart Money People Logo
Newsletter
Go to business site
Share this page
Link copied

StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,666 reviews, last reviewed 22nd Jul 2026
75620% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Hi my name is Albert . Hi my name is Albert . I'm very satisfied based on the services given to me so far by Stepchange. It is so much appreciated. Im very grateful thanks ... Read more Reviewed on: 22nd July 2026
Albert Nnokwutem 's avatar
Albert Nnokwutem

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18666)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

5
I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024
Happy chappie's avatar
Happy chappie

Excellent company

5
Got me out of a dark place sorted my finances out Reviewed on: 22nd July 2021
A203moorsideuk@hotmail.co.uk's avatar
[email protected]

Life savers

5
When I first called step change I was very depressed about my financial situation and honestly didn’t believe anyone could help . I was terrified to make that first call as I felt so embarrassed and ashamed but the person that I spoke to was so kind and understand. I have recommended to a few people Reviewed on: 22nd July 2021
dianemw1958@icloud.com's avatar
[email protected]

Top class life savers!!!

5
Brilliant, I’m about 18 months away from being debt free ; because of step change it feels like 18 minutes away! My circumstances changed so much but they’ve made my journey very comfortable; non judgemental and supportive from the start (back in 2015)! Can’t recommend enough.. Reviewed on: 22nd July 2021
Tim's avatar
Tim

Understanding and outstanding service

5
Stepchange and its advisors have been very supportive to me all the way through my financial struggles. The team are very understanding and very professional at the delivery of a 5 star service to help people who are struggling financially. Reviewed on: 22nd July 2021
WGold44's avatar
WGold44

So good

5
Helping me so much a great weight lifted off my shoulders would be homeless jobless and living on streets without them and still unable to pay debts Reviewed on: 22nd July 2021
Dylan 's avatar
Dylan

Professional, Knowledgeable, Empathetic, 1st class customer service

5
Great first class experience. fantastic Reviewed on: 22nd July 2021
Nah-Ayele Lamptey's avatar
Nah-Ayele Lamptey

Excellent

5
People work at step change are very helpful and understanding Reviewed on: 22nd July 2021
Rubi Khanom's avatar
Rubi Khanom

Completely professional empathetic staff

5
Totally embarrassed myself with over credit, originally shared the bills with other adults living in the family home. They both moved out within a month of each other and left me with bills I could no longer pay.. Staff at the end of the phone were brilliant, explaining the various options I could have, worked out an affordable way to pay back and keep my head above water too... Yes its still difficult but not impossible to pay.. I have regular updates and estimated completion date.. I don't know what I would have done if my friend hadn't recommended them.. Reviewed on: 22nd July 2021
Dawn Saunders's avatar
Dawn Saunders

Brilliant service

5
Step change has really helped me to get my finances all in one place and reduced the payments to help me be more efficient with my budget. They are responsive to current situations Reviewed on: 22nd July 2021
Joco's avatar
Joco

Excellent

5
It’s very good to helping people they are so nice Reviewed on: 22nd July 2021
Razia's avatar
Razia

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Want to see more from StepChange?

  • Mortgage Broker

    from StepChange 4.26 from 6 reviews
    StepChange
    View all products

    Join Smart Money People

    Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

    Create an account
    Man on beach

    News, guides and insight from our team

    View resource hub
    UK money news stories - 24 July 2024
    UK money news stories - 24 July 2024
    24th July 2024
    Posted in Money Talks by Errolyn Smith
    Your Money, Your Voice: Have your say
    Your Money, Your Voice: Have your say
    24th July 2024
    Posted in Our insights by Errolyn Smith
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    24th July 2024
    Posted in Our insights by Darryl Barkwill
    Consumer credit awards winners 2024
    Consumer credit awards winners 2024
    11th July 2024
    Posted in Awards by Darryl Barkwill