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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18674 reviews)

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4.92

Based on 18,674 reviews, last reviewed 11th Aug 2026

3% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change hugely help me Step Change team help me hugely with my financial problem.A huge thank you to all of you . Reviewed on: 11th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18674)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Life Changing

I would 100% recommend stepchange they offer an efficient friendly understanding service that is so easy to use. Reviewed on: 22nd July 2021

Done everything I have ever asked and lifted the pressure from me

Always helped me and been very clear with any advise. Easy to contact and staff always good at listening. With out them I would have struggled for years. Reviewed on: 22nd July 2021

Excellent service

I was apprehensive about going into a debt management plan and struggled financially for years to get everything paid, until I had the courage to contact Stepchange for their help, I can honestly say it’s the best thing I’ve ever done, all staff at Stepchange are very supportive and reassure you at all stages. I would highly recommend them Thanking you all so much for your time, patience and dedication. Many thanks for all of your help Tina Reviewed on: 22nd July 2021

Making the phone call to them changed my life!

I felt like I was drowning until I make the call to Stepchange. They understood, helped and supported me and I’ve been able to get my life back on track. It was the best decision I ever made. Reviewed on: 22nd July 2021

Helpful

After being stressed by debt. I got in touch with stepchange and straight away they showed me there was a way out of my debt problems. Reviewed on: 22nd July 2021

Couldn't have paid off my debts without their support.

Very supportive when things got in the way. Reviewed on: 22nd July 2021

Great help

Step change has made the changes that help me get life slowly back on track and help me build a better and worry free future for me and my family. Reviewed on: 22nd July 2021

Amazing!!

In 4 simple words: They saved my life Reviewed on: 22nd July 2021

Excellent company

Got me out of a dark place sorted my finances out Reviewed on: 22nd July 2021

Life savers

When I first called step change I was very depressed about my financial situation and honestly didn’t believe anyone could help . I was terrified to make that first call as I felt so embarrassed and ashamed but the person that I spoke to was so kind and understand. I have recommended to a few people Reviewed on: 22nd July 2021

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from Darcey Quigley & Co 3.55 from 3 reviews

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