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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

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4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

Helped us at such a crucial time

When my husband lost his job we were devastated and our lifestyle had to change rapidly. Stepchange helped us with a DMP and it saved us from losing our home - what else could be more important? Reviewed on: 22nd July 2021

Life changing

Fantastic…… from friendly non judgemental staff to, advice, and solutions to manage debt. I never thought I was going to get out my debt situation but slowly & comfortably I am. Reviewed on: 22nd July 2021

Life-saver

Excellent, friendly service that’s helped give me back a sense of control. Reviewed on: 22nd July 2021

There to help

Simply the best thing I could of done at a time when I was swamped in debt due to reduced hours and a new baby. The relief of not having the weight on my shoulders every month thinking of how I’m going to get through is a lifesaver. Thank you Reviewed on: 22nd July 2021

Always there for us

Helped us a few years ago helping us back to normal Reviewed on: 22nd July 2021

Peace of mind

When I was balancing a full-time job in London and travelling weekly to Manchester to care for my 93-old Mother including paying for her medical and domiciliary care, I lost control of my finances. The stress of my situation became too much for me and I couldn’t cope. But then I found Step Change who helped to take the pressure off me from the first re-assuring phone call. Over time since then I have steadily re-built my personal finances and rescued my credit score. Many thanks Step Change. Reviewed on: 22nd July 2021

Life saver

Fantastic service they really did save my life x Reviewed on: 22nd July 2021

Help when needed

I can only say in these troubled times how helpful they are Reviewed on: 22nd July 2021

efficient, professional

Very helpful, ran through all of my options, enabling me to make the final decision. They were efficient and professional, and helped me greatly Reviewed on: 22nd July 2021

Stress free

Having running up debts that we're getting out of control and spiralling, I contacted Stepchange. From the initial contact and speaking to the advisor I was put at ease and reassured there was a solution for my debts to be handled much better than they were. Been with them a while now and always helpful and on hand when I need them and my debts are fully under control and manageable now, can't thank them enough! Reviewed on: 22nd July 2021

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