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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,682 reviews, last reviewed 23rd Sep 2026
99% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026
EddieG's avatar
EddieG

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
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Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (18682)

Understanding and outstanding service

5
Stepchange and its advisors have been very supportive to me all the way through my financial struggles. The team are very understanding and very professional at the delivery of a 5 star service to help people who are struggling financially. Reviewed on: 22nd July 2021
WGold44's avatar
WGold44

So good

5
Helping me so much a great weight lifted off my shoulders would be homeless jobless and living on streets without them and still unable to pay debts Reviewed on: 22nd July 2021
Dylan 's avatar
Dylan

Professional, Knowledgeable, Empathetic, 1st class customer service

5
Great first class experience. fantastic Reviewed on: 22nd July 2021
Nah-Ayele Lamptey's avatar
Nah-Ayele Lamptey

Excellent

5
People work at step change are very helpful and understanding Reviewed on: 22nd July 2021
Rubi Khanom's avatar
Rubi Khanom

Completely professional empathetic staff

5
Totally embarrassed myself with over credit, originally shared the bills with other adults living in the family home. They both moved out within a month of each other and left me with bills I could no longer pay.. Staff at the end of the phone were brilliant, explaining the various options I could have, worked out an affordable way to pay back and keep my head above water too... Yes its still difficult but not impossible to pay.. I have regular updates and estimated completion date.. I don't know what I would have done if my friend hadn't recommended them.. Reviewed on: 22nd July 2021
Dawn Saunders's avatar
Dawn Saunders

Brilliant service

5
Step change has really helped me to get my finances all in one place and reduced the payments to help me be more efficient with my budget. They are responsive to current situations Reviewed on: 22nd July 2021
Joco's avatar
Joco

Excellent

5
It’s very good to helping people they are so nice Reviewed on: 22nd July 2021
Razia's avatar
Razia

Breath easy

5
Due to health reasons I had to stop working and was worried about my financial situation but step change helped me so much I felt like I could breath again after feeling chocked by worrying Reviewed on: 22nd July 2021
Michael Gore's avatar
Michael Gore

Excellent friendly service

5
Made life liveable after struggling with debt. Given great advice and support from beginning to end. A life changing experience 10/10 Reviewed on: 22nd July 2021
Dez Stokoe's avatar
Dez Stokoe

Very helpful

5
Needing some help got in touch with you and with your help sorted my problems out for me. Very undetstanding Reviewed on: 22nd July 2021
Sylvia Gould's avatar
Sylvia Gould

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