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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18674 reviews)

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4.92

Based on 18,674 reviews, last reviewed 11th Aug 2026

3% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change hugely help me Step Change team help me hugely with my financial problem.A huge thank you to all of you . Reviewed on: 11th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18674)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Very helpful

Needing some help got in touch with you and with your help sorted my problems out for me. Very undetstanding Reviewed on: 22nd July 2021

Fantastic service and support

From day 1 Step Change where fantastic and do not judge you, they just provide and the advice and support you need at a difficult time. Reviewed on: 22nd July 2021

CHANGED MY LIFE FOR THE BETTER

Helping me through a very difficult time. Reviewed on: 22nd July 2021

Fantastic support

I don’t know what I would have done without Step Change support. They helped me when I didn’t know where to turn. Reviewed on: 22nd July 2021

Understanding and caring

From the first time I contacted Step Change, the advisors were so understanding and caring to you. You were not made to feel guilty or awful about being in debt. The advisors were very supportive and knowledgeable. Reviewed on: 22nd July 2021

Great to deal with

Great help and easy to deal with Reviewed on: 22nd July 2021

Good customer skills.

Every time I have spoken to someone on the phone in Step Change, I have had the privilege to be spoken to by some amazing, calm mannered, non judgemental people. I would highly recommend. This changed my life for the better. Thank you. Reviewed on: 22nd July 2021

Thankful!!

Helped me during a difficult time. I’m thankful for all their help and advice. Reviewed on: 22nd July 2021

Highly recommend Step Change

The advisors at Step Change listen, support and advise in the best way possible. They have given us real hope in times of despair and with their advice we have made real strides in resolving our debts. Their reassurance and positivity have helped to reduce the stress and anxiety we initially experienced. Reviewed on: 22nd July 2021

Saved my life

I’d rather not but in a nutshell as my world came crumbling down around me a friend suggested I called stepchange and to be frank if I hadn’t I don’t think I’d be around breathing the air I breath today. Fantastic support, understanding staff, overall a fantastic company and I’d like to say thank you to stepchange....for everything. Reviewed on: 22nd July 2021

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