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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18677 reviews)

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4.92

Based on 18,677 reviews, last reviewed 17th Aug 2026

13% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Easy debt management. Easy debt management. Portal is very useful. Reviewed on: 17th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18677)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Brilliant service

Step change has really helped me to get my finances all in one place and reduced the payments to help me be more efficient with my budget. They are responsive to current situations Reviewed on: 22nd July 2021

Excellent

It’s very good to helping people they are so nice Reviewed on: 22nd July 2021

Breath easy

Due to health reasons I had to stop working and was worried about my financial situation but step change helped me so much I felt like I could breath again after feeling chocked by worrying Reviewed on: 22nd July 2021

Excellent friendly service

Made life liveable after struggling with debt. Given great advice and support from beginning to end. A life changing experience 10/10 Reviewed on: 22nd July 2021

Very helpful

Needing some help got in touch with you and with your help sorted my problems out for me. Very undetstanding Reviewed on: 22nd July 2021

Fantastic service and support

From day 1 Step Change where fantastic and do not judge you, they just provide and the advice and support you need at a difficult time. Reviewed on: 22nd July 2021

CHANGED MY LIFE FOR THE BETTER

Helping me through a very difficult time. Reviewed on: 22nd July 2021

Fantastic support

I don’t know what I would have done without Step Change support. They helped me when I didn’t know where to turn. Reviewed on: 22nd July 2021

Understanding and caring

From the first time I contacted Step Change, the advisors were so understanding and caring to you. You were not made to feel guilty or awful about being in debt. The advisors were very supportive and knowledgeable. Reviewed on: 22nd July 2021

Great to deal with

Great help and easy to deal with Reviewed on: 22nd July 2021

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