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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18674 reviews)

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4.92

Based on 18,674 reviews, last reviewed 11th Aug 2026

3% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change hugely help me Step Change team help me hugely with my financial problem.A huge thank you to all of you . Reviewed on: 11th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18674)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

efficient, professional

Very helpful, ran through all of my options, enabling me to make the final decision. They were efficient and professional, and helped me greatly Reviewed on: 22nd July 2021

Stress free

Having running up debts that we're getting out of control and spiralling, I contacted Stepchange. From the initial contact and speaking to the advisor I was put at ease and reassured there was a solution for my debts to be handled much better than they were. Been with them a while now and always helpful and on hand when I need them and my debts are fully under control and manageable now, can't thank them enough! Reviewed on: 22nd July 2021

Customer Services

I have found Step Change to be the most helpful company I have come across in a long time. Always there to help me with any issues I have had and always explain everything carefully especially were I have made mistakes. They have managed to dig me out of a big hole. Thank You Reviewed on: 22nd July 2021

Put my mind at rest

Excellent didn't judge me or my circumstances listened to me and made the whole process easy. Reviewed on: 22nd July 2021

Super helpful

When I needed serious help stepchange came through for me. Easy to talk too and never judgemental. Reviewed on: 22nd July 2021

Elexcellant service

I have received excellent service from everyone i have encountered. They helped me at a very stressful time and have been supportive. Reviewed on: 22nd July 2021

Painless

Smooth appraisal and sorting of DMP with straight forward operations of the plan. A load off the mind! Reviewed on: 22nd July 2021

The weight off my shoulders is better than any diet could do.

Stepchange have made life so much more manageable. One payment a month worked out of a budget submitted. Ok we still have to be careful but as long as you dicipline yourself you can and will pay off your debt. So kind,caring and understanding people. Reviewed on: 22nd July 2021

wish i had gone to them earier

after struggling for years we can now look forward to a debt free life, although a long way to go yet, we are no longer using any form of credit Reviewed on: 22nd July 2021

Excellent service

Excellent service has helped us imesley over the years Reviewed on: 22nd July 2021

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