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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18674 reviews)

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4.92

Based on 18,674 reviews, last reviewed 11th Aug 2026

3% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change hugely help me Step Change team help me hugely with my financial problem.A huge thank you to all of you . Reviewed on: 11th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18674)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Fantastic supportive group

Great support when needed. Made my life so much bearable Reviewed on: 22nd July 2021

Life changes...

Fantastic service and take the stress away when your at your lowest time in life. Totally deserve this award.... Reviewed on: 22nd July 2021

Financial debt support from financial misery

Everything was lifted from the gloom of financial debt by stepchange I have lived a normal life out from the shadows of debt with their help and one day soon I shall be free from my debts forever fantastic feeling Reviewed on: 22nd July 2021

Changed my life!!

My debts were spiraling out of control and I didn't see a way out but when I took the first step ( pardon the pun) everything changed! I was talking to someone who was understanding, sympathetic and extremely helpful, who made me fell at ease and after going through some questions and being completely non- judgemental they worked out a DMP ( Debt management plan) and 3 years on I can still make the affordable payments and have yearly reviews to make sure it's still the right option for me. I am also feeling more confident about finally being debt free soon, safe in the knowledge if my circumstances change I can move to a more affordable payment or plan! I would recommend Stepchange to anyone! Reviewed on: 22nd July 2021

Immediately confident they knew their business.

We were paying monthly for a similar service and I was hesitant to change but very glad I did which means we have paid off our loan earlier and Step Change made the transition manageable with out fuss or any miss in payments Reviewed on: 22nd July 2021

Great Service and help

On point with all their advice and took a lot of stress out of debt management. Reviewed on: 22nd July 2021

Absolutely brilliant

Can't praise them enough i would recommend them to anyone who asked me about them made me feel better straight away wonderful people they have my vote Reviewed on: 22nd July 2021

Helping Hands

The staff were all quick to respond helpful and sympathetic to my situation I can’t thank them enough Reviewed on: 22nd July 2021

Great support!

The Stepchange Team game made life much easier. The worry of monthly monitoring has been removed .....Thank heavens! Monthly payments are affordable and clear. Brilliant !!! Reviewed on: 22nd July 2021

Very helpful and professional

These guys git me on the right track and know getting to end of debt. Reviewed on: 22nd July 2021

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