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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,682 reviews, last reviewed 23rd Sep 2026
99% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
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0%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026
EddieG's avatar
EddieG

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
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Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
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StepChange Debt advice reviews (18682)

Excellent service

5
Step Change have been a life saver. Without their expertise I am sure my debt problems would have gotten worse. They were able to keep the wolves from the door and I am now able to keep up with my debts through the one low monthly payment to Step Change. Would highly recommend them. Reviewed on: 22nd July 2021
DB's avatar
DB

Extremely helpful and no judgement.

5
When my debts we’re overwhelming me and had me worried about my financial future, they quickly put my mind at ease and put a plan in place for me to stick to. Reviewed on: 22nd July 2021
Andy Warrener's avatar
Andy Warrener

They have stopped my worries every month

4
They have stopped my worries......... Reviewed on: 22nd July 2021
Tricky's avatar
Tricky

Outstanding

5
Best decision I could have ever made. Such a big relief having 1 payment going out each month to pay my creditors and no worrying phone calls Reviewed on: 22nd July 2021
Js007's avatar
Js007

Debt management.

5
I was at rock bottom with my finances. Step change made me feel like I wasn’t a bad person and were so helpful. I was shaking and crying when I rang. I had never discussed my finances with anybody as I was ashamed. I wanted to not live. Thank you step change for saving my life Reviewed on: 22nd July 2021
Jill Mackey's avatar
Jill Mackey

Step Change are amazing

5
Step Change are amazing. The advice & help they gave me has been really appreciated. Reviewed on: 22nd July 2021
Lisa's avatar
Lisa

Step change help me when I was very worried about how I would pay my creditors they help me to manage my finances

5
I experienced a lot and how to manage my finances and I am happy to work with them Reviewed on: 22nd July 2021
SELINA SOBEKWA's avatar
SELINA SOBEKWA

Step change your life

5
I was at a complete loss until talking to a great bunch of people at step ca ge Reviewed on: 22nd July 2021
Thomas Walsh's avatar
Thomas Walsh

Invaluable help and advice

5
After struggling with debts for so long, StepChange staff have helped us to feel more in control of our finances and given us peace of mind Reviewed on: 22nd July 2021
Susan Henderson's avatar
Susan Henderson

a very good company and very understanding

5
I am very pleased with the help and understanding of this company Reviewed on: 22nd July 2021
Sandra Battle's avatar
Sandra Battle

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