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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (15957 reviews)

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4.95

Based on 15,957 reviews, last reviewed 6th May 2026

39900% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very supportive, helpful and reassuring Very supportive, helpful and reassuring Reviewed on: 6th May 2026

Latest lowest rating:

1

Double redundancy Joined stepchange after being made redundant, then ha to rejoin after Covid because I was made redundant again. Always a great help - even when I app... Read more Reviewed on: 6th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (15957)

Stepchange saved me from depression caused by financial difficulties

Simply stepchange is a life saving charity. It truly helps people to be free financially difficulties by offering advice, dmps, iva and other options. Advisers are great and polite. I am very grateful Reviewed on: 23rd April 2020

Stepchange change your life.

Cannot praise them highly enough. They do not judge you at all just help you. Its like a huge mountain has been lifted off your shoulders. My husband, a fit and healthy man, was diagnosed with cancer and unable to work. We used all our savings and didnt know where to turn next. Stepchange deserve any award going. Reviewed on: 23rd April 2020

I wish I'd called earlier

I'd been sinking steadily into debt for years and I just wasn't able to keep my head above water any longer. It wasn't really a life. It was just survival from month to month. StepChange did what I thought was impossible and allowed me to come up for the air I needed. They were understanding, yet professional. I didn't feel embarrassed, I came away feeling like: 'I can do this. I finally have a game plan'. I just wish I'd called them years ago. Reviewed on: 23rd April 2020

Saved my Life!

I came across Stepchange when I was at a very low point in my life, struggling with debts all over the place. They have been absolutely incredible from the moment I first contacted them to throughout the whole time of my DMP to which now I am seeing that light at the end of the tunnel. I was embarrassed about the situation I had gotten myself in to and it felt incredible and such a relief not to feel judged by someone for a change. I owe everything to stepchange, without sounding dramatic these people have saved me. I now am knowledgable about debt and will never ever go to that point again in my life but also with all their tips throughout I am now confident at controlling and budgeting my money. Stepchange deserve every single award out there 10x over for what they do. I am a little bit emotional now looking back and writing this, they are just amazing in every single way. Reviewed on: 23rd April 2020

An understanding, objective ear!

An incredible service! Non-judgementally delivered with a caring and compassionate while objective and truthful edge. Awesome Reviewed on: 23rd April 2020

Thank Goodness for Step Change

Step Change was there to support me through an incredibly difficult time. They helped me to make sense of my debts and get me on track. I would not have coped without their advice and support. Thank you so much. Reviewed on: 23rd April 2020

Simply The Best

I've been with Stepchange for 3 years. They have helped me when I most needed it I was at my lowest with £27k debt I now owe £14k. Stepchange are understanding, never Judgemental. There to guide support and an anchor when you need a way forward. They are a best friend to me without them i don't think I could of carried on with life. This is genuine feedback from Malcolm Spinks Welwyn Garden City AL7 23/04/2020 Reviewed on: 23rd April 2020

Helped me imagine life after debt

So friendly and none judgemental Reviewed on: 23rd April 2020

My Best Friends

There when my bank failed me Helped me work through debts and sort a repayment plan Supportive friendly there when i need them The BEST Reviewed on: 23rd April 2020

A big help when needed

Was at a low point in life with debts and creditors chasing me.... didn't know where to turn. A quick search, a short form to fill and a quick call and everything changed. Step Change were a great help and my dreaded debts that were bringing me down are slowly disappearing... no more calls or letters demanding money. Absolutely terrific service. Reviewed on: 23rd April 2020

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