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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,682 reviews, last reviewed 23rd Sep 2026
99% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026
EddieG's avatar
EddieG

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
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StepChange Debt advice reviews (18682)

Best help

5
Helped me sleep at night Great advice Reviewed on: 22nd July 2021
Brian Harrison's avatar
Brian Harrison

Winner

5
Extremely helpful when times were very difficult . Very knowledgeable and friendly Reviewed on: 22nd July 2021
Darren Harris 's avatar
Darren Harris

Amazing

5
Helped us out when we had no other way to cope. Reviewed on: 22nd July 2021
RSD's avatar
RSD

Helpful and informative

5
When I called them for help, they walked me through the process, made sure I could manage payments and have dealt with everything ever since. I have nearly paid all my bills and didn’t even realise it was happening. Reviewed on: 22nd July 2021
Emma's avatar
Emma

Friendly and helpful

5
Step Change have really helped me out and their customer service continues to be helpful, friendly and non-judgemental with what feels like a genuine desire to help Reviewed on: 22nd July 2021
R Hart's avatar
R Hart

Brilliant helpful people

5
I wish I had done it earlier! Such helpful people. Reviewed on: 22nd July 2021
Michelle Preston's avatar
Michelle Preston

Brilliant service

5
Very helpful, no judgement, excellent service Reviewed on: 22nd July 2021
Carole's avatar
Carole

LIFE CHANGERS

5
When you think you have nobody to turn to....Stepchange are the ones!!! Reviewed on: 22nd July 2021
Paul Mclean's avatar
Paul Mclean

Happy

5
Always there to help, staff are great and very friendly Reviewed on: 22nd July 2021
David Rae's avatar
David Rae

Fantastic supportive group

5
Great support when needed. Made my life so much bearable Reviewed on: 22nd July 2021
Andrew Nevins's avatar
Andrew Nevins

Review StepChange: Debt advice now

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