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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,682 reviews, last reviewed 23rd Sep 2026
99% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026
EddieG's avatar
EddieG

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
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Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (18682)

Life changes...

5
Fantastic service and take the stress away when your at your lowest time in life. Totally deserve this award.... Reviewed on: 22nd July 2021
STEPHEN ROSS's avatar
STEPHEN ROSS

Financial debt support from financial misery

5
Everything was lifted from the gloom of financial debt by stepchange I have lived a normal life out from the shadows of debt with their help and one day soon I shall be free from my debts forever fantastic feeling Reviewed on: 22nd July 2021
Raymond Lyon's avatar
Raymond Lyon

Changed my life!!

5
My debts were spiraling out of control and I didn't see a way out but when I took the first step ( pardon the pun) everything changed! I was talking to someone who was understanding, sympathetic and extremely helpful, who made me fell at ease and after going through some questions and being completely non- judgemental they worked out a DMP ( Debt management plan) and 3 years on I can still make the affordable payments and have yearly reviews to make sure it's still the right option for me. I am also feeling more confident about finally being debt free soon, safe in the knowledge if my circumstances change I can move to a more affordable payment or plan! I would recommend Stepchange to anyone! Reviewed on: 22nd July 2021
Gerry Mc Goldrick's avatar
Gerry Mc Goldrick

Immediately confident they knew their business.

4
We were paying monthly for a similar service and I was hesitant to change but very glad I did which means we have paid off our loan earlier and Step Change made the transition manageable with out fuss or any miss in payments Reviewed on: 22nd July 2021
David Stucki's avatar
David Stucki

Great Service and help

5
On point with all their advice and took a lot of stress out of debt management. Reviewed on: 22nd July 2021
Fraggle's avatar
Fraggle

Absolutely brilliant

5
Can't praise them enough i would recommend them to anyone who asked me about them made me feel better straight away wonderful people they have my vote Reviewed on: 22nd July 2021
Brian Knight's avatar
Brian Knight

Helping Hands

5
The staff were all quick to respond helpful and sympathetic to my situation I can’t thank them enough Reviewed on: 22nd July 2021
pendlewitch13@gmail.com's avatar
[email protected]

Great support!

5
The Stepchange Team game made life much easier. The worry of monthly monitoring has been removed .....Thank heavens! Monthly payments are affordable and clear. Brilliant !!! Reviewed on: 22nd July 2021
Simone David's avatar
Simone David

Very helpful and professional

5
These guys git me on the right track and know getting to end of debt. Reviewed on: 22nd July 2021
Darren 's avatar
Darren

Thanks to Step change

5
Step change, has helped me rebuild my finances and build my confidence Reviewed on: 22nd July 2021
Vil Alexander's avatar
Vil Alexander

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