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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Best financial support provider 2026

Awarded to the financial support provider rated highest in customer reviews.
Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Given us peace of minf

Very helpful. It has given us peace of mind. Reviewed on: 22nd July 2021

Gave us piece of mind

Helped us when we were desperate Reviewed on: 22nd July 2021

Excellent, compassionate service.

Stepchange, from my 1st call, helped me take stock and control of my finances, carefully and skillfully listening to my very real concerns, needs and wish to take financial responsibility in the context of a very challenging time of my life. Without their help to regain financial control I would be in an unthinkably unmanageable situation. I'm so grateful for their expertise, caring staff and genuine help. Reviewed on: 22nd July 2021

Excellent service

StepChange helped me deal with my finances in a practical and helpful way without judging me, which made the process a lot easier for me. Totally recommend this company for the award. Reviewed on: 22nd July 2021

Debt Management

Always helpful and reliable in the management of debts. Reviewed on: 22nd July 2021

Peace of mind

Helpful staff not critical of you Reviewed on: 22nd July 2021

Professional service

They were able to give me reassurance and enabled me to get on with my life whilst getting my debts under control. Reviewed on: 22nd July 2021

Chris

Them step change. been very good to towards to me to clear my debit I am still with them I been with step change for 4 years Reviewed on: 22nd July 2021

Top Class, life changing !!!

Step change, really have changed my life, they took the stress and anxiety away when for a time I couldn’t sleep or see a way forward, they are friendly caring and a lot of their team have been in my shoes. Couldn’t have done without them, well done and good luck in your nomination, your all people winners Reviewed on: 22nd July 2021

Brilliant explanation, finding best options for you.

I really struggled with my dets and got deeper and deeper every year. But stepchange show me best solution for my problem. And now I managing my debts and my bills. Reviewed on: 22nd July 2021

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