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StepChange: Debt advice reviews

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4.95
Based on 15,945 reviews, last reviewed 6th May 2026
39500% increase in 5 star reviews
in the past 90 days
700% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
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Latest highest rating:

5

StepChange has changed my life completely. StepChange has changed my life completely. They have been in constant contact with me throughout the whole procedure. The website has been easy to use... Read more Reviewed on: 6th May 2026
Steve Northbridge's avatar
Steve Northbridge

Latest lowest rating:

1

Double redundancy Joined stepchange after being made redundant, then ha to rejoin after Covid because I was made redundant again. Always a great help - even when I app... Read more Reviewed on: 6th May 2026
Andrew's avatar
Andrew
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (15945)

Sunshine in the clouds

5
Been with step change on DMP for over 5 years and we can live again, manage our budget and debts on our income with an end insight. Fantastic continual support and understanding. Recommended them to a friend who can now stop juggling and sleep again too. Reviewed on: 23rd April 2020
Faye 's avatar
Faye

Step change organisation.. a lfesaver after my life crashed into bureaucratic wall.

5
Serious Car accident in my past had impact on periods I could work followed by recovery time off I needed.. Gap in income came when Benefit payments needed to be recalculated.. No money to pay all the Bills and my explanation to sooo my departments not accepted.. Sleepless nights & depression followed. I feared Court action and prison. Communication at deadlock until 1 dark cold wet night, my call to Step change, by the Grace Of God, was immediately answered. They lifted the weight of anxiety if my shoulders. Acted as Mediator ensuring satisfactory and manageble payment arrangement between myself and all creditors, put in place.. Their Lifesaving calculation system has continued to be the anchor for my Mental, Physical & Financial exsistance. Reviewed on: 23rd April 2020
Rosemarie John's avatar
Rosemarie John

Fantastic

5
From the first call I was put at ease not judged and helped at all times still with them but I now sleep better than before would recommend them to any one having difficulty it can happen to anyone Reviewed on: 23rd April 2020
Angie White's avatar
Angie White

Supportive and guidance

5
Support to manage my debts and money managing, controlling my expenses wisely very patient and not judgemental, polite in advising, giving assistance that one can pay off debt with easy and confidence and giving emotional support with caring communication, im almost finishing my debt,and telling friends how helpful step change is Reviewed on: 23rd April 2020
Dorah March 's avatar
Dorah March

Amazing service

5
The service, help and support given during the most difficult time of my life was amazing. They help me to gain back my confidence. They are truly amazing in what they do. Highly recommended Reviewed on: 23rd April 2020
Omorewa Omooba Bella's avatar
Omorewa Omooba Bella

They helped me to get back on my feet

5
I was taken in by a company who riiped me off Reviewed on: 23rd April 2020
Michael Carolan 's avatar
Michael Carolan

Great Company

5
They have really helped me through some difficult times. Reviewed on: 23rd April 2020
May Harvie's avatar
May Harvie

Fantastic help

5
Was very stressed and worried during an awful period of my life. Many personal circumstances had led to me sinking deeper onto debt. The service provided by Stepchange lifted that huge financial burden. Everyone I spoke to over the phone was empathetic and knowledgeable. It has transformed my life to have this worry lifted. I was sinking deeper into debt with every month that passed.I thought I would l end up losing my home as could see no way out. They sorted everything out to an affordable level where I'm now managing to save a bit which will help me greatly in the future as well as right now. Cant fault the service nor the difference they've made to my life. Reviewed on: 23rd April 2020
angela.'s avatar
angela.

Stepchange saved me from depression caused by financial difficulties

5
Simply stepchange is a life saving charity. It truly helps people to be free financially difficulties by offering advice, dmps, iva and other options. Advisers are great and polite. I am very grateful Reviewed on: 23rd April 2020
Ravindra 's avatar
Ravindra

Stepchange change your life.

5
Cannot praise them highly enough. They do not judge you at all just help you. Its like a huge mountain has been lifted off your shoulders. My husband, a fit and healthy man, was diagnosed with cancer and unable to work. We used all our savings and didnt know where to turn next. Stepchange deserve any award going. Reviewed on: 23rd April 2020
Gwen Moore's avatar
Gwen Moore

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