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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16671 reviews)

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4.95

Based on 16,671 reviews, last reviewed 12th May 2026

94100% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent customer service very knowledgeable person... Excellent customer service very knowledgeable personnel and extremely helpful Reviewed on: 12th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16671)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Has been good so far.

Has been good so far. Maybe the website could have better analytical tools, but so far so good. Reviewed on: 6th May 2026

Excellent service from start to finish

Excellent service from start to finish Reviewed on: 6th May 2026

Always helpful and friendly helped me when I didn't...

Always helpful and friendly helped me when I didn't know what to do Reviewed on: 6th May 2026

Amazing people that care.

I was in crippling debt after my partner left me with nothing and companies started chasing me for COVID pause payments. Stepchange helped me by taking my debt and contacting the companies on my behalf. They helped me make the repayments and managed the communications between myself and the collectors. Not only did they help me get back on top of my finances and improved my credit score they also saved my life. Reviewed on: 6th May 2026

I owed a lot of money and stepchange took the debt o...

I owed a lot of money and stepchange took the debt on and made my life so much better Reviewed on: 6th May 2026

I would have had to sell my home without your...

I would have had to sell my home without your help Reviewed on: 6th May 2026

Just helps to make everything smooth

Just helps to make everything smooth Reviewed on: 6th May 2026

I thought everything was lost, but there is life aft...

I thought everything was lost, but there is life after debt with compassion and expert guidance from StepChange. It saved me when I thought my situation was beyond redemption. I will always be extremely grateful . Reviewed on: 6th May 2026

Very easy and comfortable to speak to felt they unde...

Very easy and comfortable to speak to felt they understood my situation very well Reviewed on: 6th May 2026

Just excellent.

Just excellent. As soon as the payments were set up it ran smoothly month to month with no more need for contact with creditors. Reviewed on: 6th May 2026

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