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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,682 reviews, last reviewed 23rd Sep 2026
99% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026
EddieG's avatar
EddieG

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
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Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (18682)

Peace of mind

5
Since getting in touch with Stepchange I am able to have a good nights sleep because I know that my debts are being paid Reviewed on: 22nd July 2021
Relieved's avatar
Relieved

Best help ever.

5
From day one when I contacted StepChange they have been so supportive , understanding and explained how they could help me get control of my debts . They are very easy to contact which gives me complete peace of mind . I cannot explain how different I feel with my life now , I wasn’t sleeping and just spent every day worrying . Thank you StepChange Reviewed on: 22nd July 2021
Gill's avatar
Gill

Highly recommend

5
Very helpful, highly recommended Reviewed on: 22nd July 2021
Vilma Sirmulyte's avatar
Vilma Sirmulyte

Peace of mind

5
Do not make you feel like a failure Reviewed on: 22nd July 2021
Caroline's avatar
Caroline

Lifesavers

5
Absolutely amazing without them I would be lost. They should run the country Reviewed on: 22nd July 2021
zaka c's avatar
zaka c

Saved my life

5
Their structure and guidance helped me see a pathway out of desperation Reviewed on: 22nd July 2021
JP's avatar
JP

Amazing Company

5
I did not know what to do until I found Step Change. Great service, really making a difference to people’s lives. Reviewed on: 22nd July 2021
Dave Gorman's avatar
Dave Gorman

Understanding with care.

5
Major debt after various redundancies and they just took my load away with a solution to repaying our debt. Absolute lifeline Reviewed on: 22nd July 2021
Kevin Patten's avatar
Kevin Patten

Outstanding

5
Always helpful and more importantly reassuring when you need them. Always end up happier for speaking with them Reviewed on: 22nd July 2021
Kelly Mynott's avatar
Kelly Mynott

Excellent service and advice. Friendly staff that have your best interest at heart.

5
I have had a DMP for a number of years and every review is handled with efficiency and reduces any stress. Online tools are useful and emails offer regular, up to date advice. Great company. Reviewed on: 22nd July 2021
Anna's avatar
Anna

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