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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

StepChange is the final bus-stop

Until I found StepChange the whole thing about managing my debt was complex, confusing, and disturbing. With StepChange I have a better understanding of how best to deal with my finances now and in future. Reviewed on: 22nd July 2021

Excellent

From the moment I rang step changes they were helpful understanding and made a plan for me to pay the creditors in monthly payments so all the anxiety and worry was taken from me Reviewed on: 22nd July 2021

Absolute lifeline

You helped me beyond my expectations. Yo helped me to manage my finances after covid had reaked havoc. You helped me to stay in the fight, supported me. Reviewed on: 22nd July 2021

Fantastic

Such a valuable service for people in debt. They support you without judging or making you feel r provide excellent advice . Reviewed on: 22nd July 2021

Heroes who saved me more than just money

I don't know where I'd be without Stepchange. I made contact just before lockdown and thank god I did as they not only helped me sort my finances but also made my anxiety dissappear. The hardest part was making the first call but the advice and understanding I received made those fears just leave. My heroes Reviewed on: 22nd July 2021

Very much appreciated and pleasant service that really benefits people in need of assistance

Really positive and supportive team . Great help and always have answers and communication. Really benefited me a lot . Reviewed on: 22nd July 2021

Peace of mind

Felt like I was talking to a good friend and could see the light at the end of a very dark tunnel thanks Reviewed on: 22nd July 2021

Mr D Evans

Great help and informative service Reviewed on: 22nd July 2021

Dmp

Saved my life when i was financially desperate Reviewed on: 22nd July 2021

Amazing People

This company is represented by the most understanding and professional staff. I cannot praise enough. Thank you Reviewed on: 22nd July 2021

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