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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Amazing people

I was lost with nowhere to run for help, step change got me through a tough time a million times over thankyou so much. Reviewed on: 22nd July 2021

Total lifeline

Stepchange help people who feel like they’re drowning. They make overwhelming situations feel manageable. Reviewed on: 22nd July 2021

Excellent debt advice charity.

Very good customer service, with excellent skills as to advise you on repayment of existing debts. Reviewed on: 22nd July 2021

Very helpful

Very helpful, took a lot of pressure off my shoulders, and have been great since day 1 Reviewed on: 22nd July 2021

Honest, Fast and Excellent Service

My experience with Step Change from the initial contact with them until now, has been excellent and amazing. I have already referred some friends and family members and will continue to recommend them. I really appreciate their excellent service with the time and patience they have for me every time I call. Thank you Step Change and Good Luck! Reviewed on: 22nd July 2021

Trustworthy and dedicated.

Wonderful people. Step Change helped me and lifted a huge burden of stress and worry from me. The staff are lovely. Reviewed on: 22nd July 2021

Outstanding

Very friendly, helpful staff, takes the stress out of a stressful situation Reviewed on: 22nd July 2021

Friendly help

Not like going to your creditors, more like going to a family member who helps you out with practical advice and clear, way to understand instructions. Took the weight completely off my shoulders. Reviewed on: 22nd July 2021

Support

Staff are always ready to help and their listening skills is superb Reviewed on: 22nd July 2021

Great Product, Great People, Great Help

I got myself into a terrible financial situation and just when I thought all hope was lost I was given stepchange's number, they aren't intimidating in the slightest, very helpful and make you the priority, and they don't judge you either. Thank You Stepchange. Reviewed on: 22nd July 2021

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