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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18674 reviews)

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4.92

Based on 18,674 reviews, last reviewed 11th Aug 2026

3% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change hugely help me Step Change team help me hugely with my financial problem.A huge thank you to all of you . Reviewed on: 11th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18674)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Compassionate kind understanding

With it being so stressful & embarrassing situation they are genuinely kind compassionate & helpful 100% recommended been a great help to us Reviewed on: 22nd July 2021

Excellent

Easy and approachable to speak with and very understanding. Reviewed on: 22nd July 2021

Debt Help Superstars

Over a number of years I found myself in a spiral of debt, mainly due to my husband losing a well paid job due to redundancy. I took out loans and credit cards to cover everyday living costs not luxuries amassing an overall debt of approximately 22 thousand pounds. After many sleepless nights I contacted Stepchange who did not judge my situation. They were so helpful in helping me to be realistic with the income I had in order to repay my creditors and still be able to pay my priority bills. They helped contact my creditors with repayment proposals which everyone agreed to, much to my surprise. Interest was stopped being added to my accounts enabling me to reduce the amount of debt quicker. I would recommend Stepchange to anyone seeking help with debts. They make you feel like there’s someone there to help when being in debt is a lonely place to be. I can sleep again at night and am no longer fearful when the post arrives, worried there might be another red letter demanding repayment. 10 out of 10 for customer service Reviewed on: 22nd July 2021

Amazing people

I was lost with nowhere to run for help, step change got me through a tough time a million times over thankyou so much. Reviewed on: 22nd July 2021

Total lifeline

Stepchange help people who feel like they’re drowning. They make overwhelming situations feel manageable. Reviewed on: 22nd July 2021

Excellent debt advice charity.

Very good customer service, with excellent skills as to advise you on repayment of existing debts. Reviewed on: 22nd July 2021

Very helpful

Very helpful, took a lot of pressure off my shoulders, and have been great since day 1 Reviewed on: 22nd July 2021

Honest, Fast and Excellent Service

My experience with Step Change from the initial contact with them until now, has been excellent and amazing. I have already referred some friends and family members and will continue to recommend them. I really appreciate their excellent service with the time and patience they have for me every time I call. Thank you Step Change and Good Luck! Reviewed on: 22nd July 2021

Trustworthy and dedicated.

Wonderful people. Step Change helped me and lifted a huge burden of stress and worry from me. The staff are lovely. Reviewed on: 22nd July 2021

Outstanding

Very friendly, helpful staff, takes the stress out of a stressful situation Reviewed on: 22nd July 2021

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