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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18674 reviews)

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4.92

Based on 18,674 reviews, last reviewed 11th Aug 2026

3% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change hugely help me Step Change team help me hugely with my financial problem.A huge thank you to all of you . Reviewed on: 11th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18674)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Friendly help

Not like going to your creditors, more like going to a family member who helps you out with practical advice and clear, way to understand instructions. Took the weight completely off my shoulders. Reviewed on: 22nd July 2021

Support

Staff are always ready to help and their listening skills is superb Reviewed on: 22nd July 2021

Great Product, Great People, Great Help

I got myself into a terrible financial situation and just when I thought all hope was lost I was given stepchange's number, they aren't intimidating in the slightest, very helpful and make you the priority, and they don't judge you either. Thank You Stepchange. Reviewed on: 22nd July 2021

The best

At a time when your going through your worst the staff were considerate, non judgemental and helpful. I now feel confident in dealing with my finances and can see a light at the end of a tunnel. Reviewed on: 22nd July 2021

Just brilliant

Can’t fault Stepchange. Changed my life. Reviewed on: 22nd July 2021

Great service to people in need

Helping people who have no where else to turn. Giving people hope for the future Reviewed on: 22nd July 2021

Best Help ever

Never had any problem, and step change always there to assist me Weldon keep it up Reviewed on: 22nd July 2021

Amazing!!!

Step change changed our lives after struggling monthly with our growing debt we finally got in touch with step change and they were fantastic we didn’t feel judged and they have helped us set a manageable budget to repay our debts. Would 100% recommend to anyone Reviewed on: 22nd July 2021

Lifesaving!

I cannot recommend StepChange enough, the free advice i have received literally saved my life! Reviewed on: 22nd July 2021

Amazing

I could not have been clearing my debt the way I am without them. When I was at my lowest they were there supporting me Reviewed on: 22nd July 2021

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