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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16052 reviews)

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4.95

Based on 16,052 reviews, last reviewed 7th May 2026

64350% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was victim of fraud, step change helped me to put... I was victim of fraud, step change helped me to put all my loans in one with one monthly affordable payment. Reviewed on: 7th May 2026

Latest lowest rating:

1

Double redundancy Joined stepchange after being made redundant, then ha to rejoin after Covid because I was made redundant again. Always a great help - even when I app... Read more Reviewed on: 6th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16052)

Supportive and guidance

Support to manage my debts and money managing, controlling my expenses wisely very patient and not judgemental, polite in advising, giving assistance that one can pay off debt with easy and confidence and giving emotional support with caring communication, im almost finishing my debt,and telling friends how helpful step change is Reviewed on: 23rd April 2020

Amazing service

The service, help and support given during the most difficult time of my life was amazing. They help me to gain back my confidence. They are truly amazing in what they do. Highly recommended Reviewed on: 23rd April 2020

They helped me to get back on my feet

I was taken in by a company who riiped me off Reviewed on: 23rd April 2020

Great Company

They have really helped me through some difficult times. Reviewed on: 23rd April 2020

Fantastic help

Was very stressed and worried during an awful period of my life. Many personal circumstances had led to me sinking deeper onto debt. The service provided by Stepchange lifted that huge financial burden. Everyone I spoke to over the phone was empathetic and knowledgeable. It has transformed my life to have this worry lifted. I was sinking deeper into debt with every month that passed.I thought I would l end up losing my home as could see no way out. They sorted everything out to an affordable level where I'm now managing to save a bit which will help me greatly in the future as well as right now. Cant fault the service nor the difference they've made to my life. Reviewed on: 23rd April 2020

Stepchange saved me from depression caused by financial difficulties

Simply stepchange is a life saving charity. It truly helps people to be free financially difficulties by offering advice, dmps, iva and other options. Advisers are great and polite. I am very grateful Reviewed on: 23rd April 2020

Stepchange change your life.

Cannot praise them highly enough. They do not judge you at all just help you. Its like a huge mountain has been lifted off your shoulders. My husband, a fit and healthy man, was diagnosed with cancer and unable to work. We used all our savings and didnt know where to turn next. Stepchange deserve any award going. Reviewed on: 23rd April 2020

I wish I'd called earlier

I'd been sinking steadily into debt for years and I just wasn't able to keep my head above water any longer. It wasn't really a life. It was just survival from month to month. StepChange did what I thought was impossible and allowed me to come up for the air I needed. They were understanding, yet professional. I didn't feel embarrassed, I came away feeling like: 'I can do this. I finally have a game plan'. I just wish I'd called them years ago. Reviewed on: 23rd April 2020

Saved my Life!

I came across Stepchange when I was at a very low point in my life, struggling with debts all over the place. They have been absolutely incredible from the moment I first contacted them to throughout the whole time of my DMP to which now I am seeing that light at the end of the tunnel. I was embarrassed about the situation I had gotten myself in to and it felt incredible and such a relief not to feel judged by someone for a change. I owe everything to stepchange, without sounding dramatic these people have saved me. I now am knowledgable about debt and will never ever go to that point again in my life but also with all their tips throughout I am now confident at controlling and budgeting my money. Stepchange deserve every single award out there 10x over for what they do. I am a little bit emotional now looking back and writing this, they are just amazing in every single way. Reviewed on: 23rd April 2020

An understanding, objective ear!

An incredible service! Non-judgementally delivered with a caring and compassionate while objective and truthful edge. Awesome Reviewed on: 23rd April 2020

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