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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,667 reviews, last reviewed 23rd Jul 2026

75640% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

Amazing!!!

Step change changed our lives after struggling monthly with our growing debt we finally got in touch with step change and they were fantastic we didn’t feel judged and they have helped us set a manageable budget to repay our debts. Would 100% recommend to anyone Reviewed on: 22nd July 2021

Lifesaving!

I cannot recommend StepChange enough, the free advice i have received literally saved my life! Reviewed on: 22nd July 2021

Amazing

I could not have been clearing my debt the way I am without them. When I was at my lowest they were there supporting me Reviewed on: 22nd July 2021

Life changing

Contacting StepChange was the best thing I ever did, they have helped me get back on track and removed all the stress and worry that comes with debt. Reviewed on: 22nd July 2021

Help and support

From day one crying on the phone, this company has always been there for me every day,. I don't know what I would have done without them,, , . Thank you stepchange , all of you have helped so much, Reviewed on: 22nd July 2021

Best service available

Debt was a massive problem for me. Stepchange showed me a way out. Reviewed on: 22nd July 2021

Kind and considerate

Helped me to sort my finances out Reviewed on: 22nd July 2021

Positive and professional

Great Gratitude for the positive and professional help and advice to get back to a brighter future could not have done this on my own thanks stepchange. Reviewed on: 22nd July 2021

Very helpful and understanding

Was having problems and they helped and made my life better Taking away the worry of how to pay my debts. Itvwas so easy once u get over the worry of taking the first step once done i felt r like a weight had been lifted from.my shoulders and I would recommend it to anyone...take that first step and it only gets better...Thank you Reviewed on: 22nd July 2021

My saviour

Just when i thought there was no hope I found Stepchange. Stepchange have been so helpful setting everything up and making my options very clear. They understand how stressful debt is and the strain it puts on family live. I’m now working toward being debt free and with the online portal it’s easy to keep track on how you are getting on. I’d recommend Stepchange to any having financial difficulties. Also as Stepchange is a charity they do not charge for their services unlike some other debt help companies. Reviewed on: 22nd July 2021

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